What a crap company What a crap company. I had to cancel 2 Holidays which I paid for. I was paid out on 1 which was the cheapest of the 2 and they declined the other when I asked why they refused to answer my 5 emails that I sent although they acknoledged they had received each one. I am now taking my complaint to the Financial Onbudsman.

Stay clear Took insurance with insurefor which is a a group and needed to claim back for a holiday I had to cancel. Due to multiple pregnancy complications I’ve suffered in the past and loss of a baby, when I found out I was pregnant I didn’t want to be out of the country. I cancelled the holiday and provided a letter from the hospital doctor who detailed what had happened to me in the past and asked them to support this decision, they declined my claim because there was nothing wrong with the pregnancy at the time of cancelling. You will also find that the contact numbers on the policy documents don’t work and it’s incredibly hard just to try get through to someone. I also had to ring again to find out they’d declined me as id not heard anything from them. Laughable that they sent me an email asking to renew my policy with them. Stay clear of them, they will never pay out.

Not as bad. Money refunded, but lack of communication Not as bad as expected after reading all of the reviews here. My husband was admitted to the hospital with pneumonia while in DR. We spent 1 night in the hospital and the total cost was £3500. We initially wanted AXA to pay the hospital directly however the AXA advisor said that it may take a very long time since it was Saturday. We ended up paying ourselves and submited a claim when back in UK. We did have to chase them few times and there was lack of communication, however at the end we were refunded in full. It took around 5 weeks from submitting the claim to receiving the money.

We had to cancel our trip due to one of… We had to cancel our trip due to one of our party becoming seriously ill and these scammers keep asking more and more information from us which we have provided. So basically not wanting to pay out

Quick payment We made a claim under cruise cover. The claim and payment was dealt with within 2 1/2 weeks, which I was very happy with. Everyone I spoke to in customer service was English and had good customer service.