We had to cancel our trip due to one of… We had to cancel our trip due to one of our party becoming seriously ill and these scammers keep asking more and more information from us which we have provided. So basically not wanting to pay out

Poorly treated My son booked a holiday for us, a few days prior to leaving he lost his dad unexpectedly and we also received news my dad had days left to live..he died in the week we would have been away...therefore we had no choice but to cancel. Of the £3500 he paid was offered back just over £900 and still charged a cancellation fee. Shocking company zero compassion

AVOID AT ANY COST AVOID AT ANY COST! EVEN IF IT'S FREE I became very ill and got admitted to the hospital, I was diagnosed with pneumonia This meant that I was in and out of consciousness, I had no ability to deal with anything at all. My 19-year old daughter who was with me had to deal with everything. It cost a fortune, she had to borrow money from friends and family, she also lost out on her holiday as a result of looking after me. We've provided her insurance details too, they've just asked her to prove her medical bills. As for me: I have submitted everything which clearly states what happened to me and all the costs. But they are refusing to pay me. They've just sent me on a wild goose chase, making my life more misery.

Stay clear Took insurance with insurefor which is a a group and needed to claim back for a holiday I had to cancel. Due to multiple pregnancy complications I’ve suffered in the past and loss of a baby, when I found out I was pregnant I didn’t want to be out of the country. I cancelled the holiday and provided a letter from the hospital doctor who detailed what had happened to me in the past and asked them to support this decision, they declined my claim because there was nothing wrong with the pregnancy at the time of cancelling. You will also find that the contact numbers on the policy documents don’t work and it’s incredibly hard just to try get through to someone. I also had to ring again to find out they’d declined me as id not heard anything from them. Laughable that they sent me an email asking to renew my policy with them. Stay clear of them, they will never pay out.

Shocking from start to finish Shocking from start to finish! Missed our flight in November due to wrong information from the airline. They also managed to lose our baggage in the process. The staff at Axa had no clue what they were doing, didn't understand my situation and it felt like I was talking to a robot every time I called. They filed the first claim and paid out £130 (around 10% of the total of my actual costs) then paid out £530 last week for the lost baggage. I claimed for £1600 worth of items. By far the most frustrating company I have ever dealt with.