Failed to cover a cheap but critical part of the homes well being My water pipes started to all of a sudden begin to bang when shutting off a faucet in the home. Plumber came and did a pressure check. The main pressure valve at the water line input to the home failed and I watched as they tried to adjust it down but to no avail. The valve was not allowing any adjustment meaning the entire house was over pressurized and we are lucky to not have burst any pipes or fittings. I called, told it was covered. part and cost was $178. I was told to hold on for a minute to get it approved. 10 minutes later, i am told sorry, it is not approved. no valves are approved. Well it was my one and only claim for the contract year, the valve is a super important part of the homes plumbing and can cause way more damage BUT APHW does not think so. I called after the fact to ask them to verify even the MAIN PRESSURE VALVE for the entire house was excluded. I was told i will get a call back, no one called. Well, I am up for renewal and will not be renewing. I am afraid to find out what else they will not cover if i actually need something done in the future

I can only say ditto to all of the… I can only say ditto to all of the other scammed customers that got taken with this warranty company. I wish ABC News would do a story about all of the loopholes this company uses to get out of paying claims taking advantage of people who don’t have money to waste on bogus coverage.

Straight up fraud- don't even bother APHW stated that they would only pay 200.00 of the 550.00 repair. As I questioned this, the warranty representative stated that 200.00 is the maximum that would be paid for the repair. I looked over my contract and nowhere does it state maximum paid prices or does it have a menu of component repairs and prices. I bought this contract with the assurance that only the deductible would have to be paid upon a given repair. This company is misleading their customers.

SCAM! Totally disappointed and let down by… Totally disappointed and let down by these guys. First claim we have ever made, our fridge leaked due to a broken seal and blocked drain plug. , and we have to now replace the whole floor, which our home insurance has fully covered - American Preferred though - "oh no sorry sir we only cover certain parts of your fridge and your parts are not covered - NOR is the service call we had to pay for to get a technician to look at it! - total disgrace - would not recommend them to anyone - and cancelled our own policy with immediate effect - might as well save the money and buy new when things go wrong - these guys are a SCAM!

More of the same Update: They never called. More of the same. Plumber called to diagnose clogged basement floor drain, installed under flooring in basement (100 year old house, old house things...) had to rip up floor to find source of leak. Explained to APHW process, plumber proceeds, finds drain clog caused by corroded drain cover. Replaces cover. Problem solved. APHW denies claim, stating drain covers are not part of plumbing system. Left with holes in floors, and 800 dollar bill. Canceling policy.