Scam When I bought my house, my realtor bought this as a gift for me. I thought this was nice of her until my washing machine broke. Called the repairman like they told me to. He said it was unfixable due to the age of the machine and no parts available anymore. APHW disagreed and said parts were available. The repairman charged me $110 for the service call and APHW offered me $142 to buy a new washer. I bought a new washer and went to submit my service bill and new washer receipt. I was told I needed to have the new washer professionally installed and to send in the bill to get my $142. Are you kidding me to have the washer professionally installed? All you do is plug it into he outlet and connect the hot and cold water hoses, anyone can do that by themselves! It would have cost me over $100 to have a plumber come to my house to do that. So now I would have spent over $200 to get $142 back. I sure learned my lesson on home warranties.

I LOVE APHW! I LOVE APHW!! As as new homebuyer, I had several issues. The refrigerator, icemaker, washer and drier. And a few other things. OHMYGOODNESS they took care of everything!! I received back way more than the one-year warranty. I am SO GRATEFUL that I chose this company!! Thank you!!

There is a reason why customers pay for insurance... coverage. This company can be improved by actually covering appliance issues. We purchased a new home; within a couple of months the most important things went out, our fridge and the AC unit. No fridge or AC during the summer with a young teen, preteen and an infant. Obviously, we were not living in the home long enough for the issues to be our fault. When I inquired about actually speaking with someone that should have been able to help with alternative options, I was sent a cancellation letter with no one to speak with as opposed to a representative attempting to work on fixing the issue. I should have done more research on this company. A waste of money, will not be renewing =) Also, these reviews are deplorable.

You could just throw your money in a river I've had a policy with APHW for over ten years and made my first claim today. My HVAC unit nearly caught on fire and they will not cover any part of the repair, labor or parts because it is under a manufacturer's parts-only warranty for two more years. Listen when people tell you not to trust this company, they will find a way not to pay your claim and there's nothing you can do about it.

It has been very time consuming to deal… It has been very time consuming to deal with them. My contractor and I had to have numerous phone calls with them.I just called again for update on my status. The response was "We have been trying to call you", but it is interesting that my cell phone shows no calls received lately from them. Next, I just don't understand why our a/c unit replacement is not being reimbursed at the maximum of $2,250. At a cost of over $16,000 dollars, we are not even getting the maximum amount allowed. We have been loyal APHW customers since 2016 and maintained our system with regular maintenance checkups.