There is a reason why customers pay for insurance... coverage. This company can be improved by actually covering appliance issues. We purchased a new home; within a couple of months the most important things went out, our fridge and the AC unit. No fridge or AC during the summer with a young teen, preteen and an infant. Obviously, we were not living in the home long enough for the issues to be our fault. When I inquired about actually speaking with someone that should have been able to help with alternative options, I was sent a cancellation letter with no one to speak with as opposed to a representative attempting to work on fixing the issue. I should have done more research on this company. A waste of money, will not be renewing =) Also, these reviews are deplorable.

Don't purchase this warranty Don't purchase this warranty! Complete scam. We had a faucet issue. Called for approval, the plumber spoke with the representative and told them the exact costs and they said the claim was approved and to send a copy of the final bill when completed. We sent and out of a $1207.11 invoice they sent $200 because they said that's all it "should" have costed. When speaking with them, they unilaterally get to decide what something should cost even if the plumber gave them his costs for the visit to find the problem and the cost of repairing and then the cost of the new "comparable" faucet. $200 really for a plumber to come out twice and the cost of a high end lav faucet. Live and learn but NEVER use them if you are smart enough to look at their reviews first. We were not! Went with a plan from a realtor!

This a follow up from an earlier review… This a follow up from an earlier review After I voice my frustration with APHW they contacted me. I will say that the reimbursement process was easy and like they said they would I was reimbursed sooner than the 7 to 10 days I was told to allow. I felt better from my earlier experience. So for that I want to thank them.

APHW will not Pay! If i could, i would put a negative 5 stars. The oven is supposed to be covered. As of inspection, it was working. Oven failed and we called contractor as instructed. Contractor stated oven failed and no replacement parts are available due to partial serial/model number and age of oven/range. America's Preferred Home Warranty will not cover replacement nor pay the contractor for diagnosis as our contract specifies. They keep saying give us an estimate for replacement parts. Per the contractor, "NO parts are available for this unit, the oven/range has to be replaced." America's Preferred will not pay for anything. Total Scam

More of the same Update: They never called. More of the same. Plumber called to diagnose clogged basement floor drain, installed under flooring in basement (100 year old house, old house things...) had to rip up floor to find source of leak. Explained to APHW process, plumber proceeds, finds drain clog caused by corroded drain cover. Replaces cover. Problem solved. APHW denies claim, stating drain covers are not part of plumbing system. Left with holes in floors, and 800 dollar bill. Canceling policy.