Brian Roffe
GBMike is my savior!!! Mike, who heads up customer service has been exceptionally helpful. I can't give enough stars to him and the team over at Topstep. They are the only prop firm I use and it's all because of him. I had several issues with the platform I am using but Mike resolved all of them with ease and friendliness. He was eager to address every concern or issue I had. Thank you sincerely, Mike! You are the man, brother!
mcw
GBTopstep gets a lot of request for… Topstep gets a lot of request for support and manages well through the various channels they have available. Trenton especially was able to help me and solve my problem within 20 minutes of letting him know. It was greatly appreciated.
frank spaschak
GBVery happy with the ease of purchasing… Very happy with the ease of purchasing combines and the smooth transition to the express accounts. One thing is frustrating is that there is no way to speak to somebody. I have two express $150,000 accounts and working on my third. I need assistance with setting up copy trading. I have Ninja however possibly want to move my accounts to Topstep X ??
Logan
AENo payout I qualified for my first payout and requested one over two weeks ago without receiving it or even a response. When putting in a ticket with support, it said to expect a response in a day. Two days later it said to expect a response in three days. Today their customer service center was completely down. From my research I believe TopStep is legitimate and (at least until recently?) pays out it's qualifying traders. Everything else I've experienced with them has been positive, so I am holding my breath hoping this is some technical issues and not something else.
Vince Smith
GBThe reason TopStep is best prop firm is… The reason TopStep is best prop firm is because their Customer Service is top notch. I had a few issues that were resolved by Steven and Jenna. They made sure the issues were resolved properly and my satisfaction was considered This was done well after normal business hours. As slammed as they are, they treat their customers as if they matter.