Shilpa Gollamudi
GB5 stars for working with Jamie 5 stars for working with Jamie, she was our dedicated agent. Jamie was excellent, prompt and very understanding of any issues coming up as we went through this entire process which can be complicated , time consuming and quite daunting. I had to drop a star as we had few bumps along our closing process where another agent was working with us. But as Jamie was our dedicated agent, she helped us out here as well and ensured a smooth closing despite few problems along the way.
John D Wilson
GBLow cost, process efficiency, but terrible at correcting errors Two major pros: - Significant $avings compared to alternatives - Online process was *usually* well organized One significant con: - When there were relatively minor problems, the process for correcting them was obscure at best. For example, we decided to opt-out of owners' title insurance, but in spite of many reminders, that wasn't corrected until 4 pm on the day before closing. There were at least three other similar disconnects. It seems like in the name of efficiency, Better doesn't empower the point of contact to fix problems directly.
Gary Schaeffer
GBLack of communication and understanding… Lack of communication and understanding what I needed and wanted. Seemed the goal was to get the loan funded as quick as possible instead of how I NEEDED it.
Jhamar H.
GBBetter is the future of buying homes. Overall working with Better was a great experience. Getting a pre-approval letter is real fast. Some things to consider when working with Better, make sure you have access to your whole financial situation. Things that can at can delay and ruining your experience if you work sales and make commission, if you receive RSU (restricted stock units) from an employer. One issue I had was I did not attached my checking account as an asset and there was not an easy way to fix that. In all it was a great experience and we were able to close on the date promised. I would use Better again.
Kelly Kelly
GBQuick and easy Quick and easy. I did everything online, except the loan signing. Service was prompt, personable, and professional. It took just 3 weeks for the money to show up on my account.