3rd time a Charm Christopher Arthur has been a delight to work with. Experienced and knowledgeable of the whole Reverse Mortgage. I had debated on going with a different company, but Christopher has proven my faith in the One Reverse Mortgage, of Quicken Loans. This is our 3rd refi w Quicken, this time helping us retired people use our earned equity to continue living in our home. Thank you to everyone for your knowledge and kindness. A wonderful mortgage group to work with.

The whole process was a little… The whole process was a little unnerving because it involved our biggest asset and we were not sure we were doing the right thing. With the help of our loan officer, Richard Martin and his team, we glided through the process and felt reassured and more confident we made the right decision.

Waiting on closer to contact me to set… Waiting on closer to contact me to set appt. waiting on closer appraisal he said was sending hard copy last week still nothing. Waiting on if interest rate lowered but no call. I reacted immediately when they requested items. I hate waiting when some one tells me they will do something and they don’t follow thru right away like I am not important. However Christopher has been great doing all the beginning work for the two closers thier the weak link that makes me not happy to give a five star report

Very good with Corey Very helpful -

Everyone I dealt with was extremely… Everyone I dealt with was extremely helpful and answered my questions and kept me updated on the entire process. Would not hesitate to recommend in the future. Minerva and Melanie were great.