We were super lucky to have Thien Mach… We were super lucky to have Thien Mach as our loan officer. He was very patient with us as first time home buyers and was always available to answer our questions and was very responsive to emails, text messages and phone call. This man even answered our call when he was helping a family member move into their dorm at school. Truly exceptional customer service from Lower.com and Thien and without Thien and his team, I'd have grown a few more gray hairs. Thank you!

Easiest refi ever Did all communication through text message. Signed all documents through an online portal. Easy. Loan just moved into processing phase. Everything is moving very quickly. Did a Heloc with them last year, combining everything into one mortgage now.

Expectations Met! Brendan provided courteous assistance, provided updates every step of the way and his communication response time was second to none. With his expertise and diligence, he was able to secure our loan as promised that met all our expectations. We look forward to working with him once again in the near future. Thank you!

Quick closing time Mallory Miller did an amazing job! She was always available, regardless the time. She and her team made every step of the process quick and seamless. My house sold extremely fast and Mallory was able to close on our new loan ahead of time so both closings could be same day. I can't thank her and her team enough!

Nick did a wonderful job keeping me… Nick did a wonderful job keeping me informed of what was going on and what was needed all along the way. Highly recommend Lower.