Premium Mortgage

2541 Monroe Avenue, 14618, Rochester, United States
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4.60
Based on 20 Reviews

5

90.00%

4

0.00%

3

0.00%

2

0.00%

1

10.00%
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Patricia Darstein
GB

We felt things were handled very… We felt things were handled very professionally and promptly! We were bothered VERY minimally and rarely (if at all) inconvenienced or put on a "last minute" spot! Everyone was so friendly. At times it seemed as if I was speaking to someone I've known for years but actually never met. We even ran into an issue with the home sale and Premium Mortgage gave us no problems with adjusting the sale price. I highly recommend this company!

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Cherell Mosley
GB

I worked with Joel Mahakian and… I worked with Joel Mahakian and Brandon. They are absolutely amazing, I am one of those who always wants to be "fully informed". However, they were so patient and answered questions until I received clarification. Premium has made my first time home buying experience a complete pleasure. I am and have recommended Premium and their team to others.!! My family and I thank you, The Mosley's

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Brian Carbone
GB

I regret using this company I regret using this company. It took one and a glad months from the time I gave them Dave documentation for the pre approval to tell me they weren't guys enough for the underwriter. When I go asked for specifics to fix it they emailed the same terse replies which were vague, but wouldn't call me or give exact requirements. Finally after I provide all the documentation, on the third try, due to their vague, non specific descriptions they ask for a picture of a check to my back that I deposited 1.5 months before, despite having the records of the transaction from troweprice and my bank. If they'd said they needed it in the beginning I might've been able to get a picture, but it's gone. One you said pre approved, they're customer service becomes garbage. They're response slows, they're emails are terse and unhelpful and they refuse to pick up there phone. Using them is the worst decision I've ever made.

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Janior Valle
GB

Premium mortgage was great Premium mortgage was great. Specifically Rebecca and Jolene. Jolene was quick to give me a pre-approval and take her time to answer all my questions. Rebecca handled the communications and documentation portion once an offer was accepted on my home. She answered my questions very quickly and kept me up to speed on the process. This was all around the best experience with a mortgage company I've used.

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Nikki Ritchey
GB

Premium Mortgage has made the refinance… Premium Mortgage has made the refinance process quick and efficient. This company works with your and the team to get the results you need.

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