Terrible Customer Service and Overall Process The only positive part of this process with FiWize was the competitive interest rate. The representatives at FiWize extremely misrepresented the processing time. They originally quoted me a week and it took them close to a month. They said you wouldn’t have to step foot in the DMV to re-register your car which was a lie. They don’t respond to emails asking them for an updated status and timeline of the process. I had to upload my payoff package multiple times because the the loan processor didn’t complete her part within the time limit of the payoff quote. They had incorrect information on loan documents that I told them needed to be corrected before signing anything. Honestly, you are better off just rate shopping with a couple of local credit unions in your area. Guaranteed they will have a great rate and process your loan a lot quicker than FiWize.

I got a good rate but the process was not good I got a good rate but the processing stage was sub-optimal. Communications were sporadic and document requests were not clear. There were tasks that I had to do to collect required docs and the instructions were not that clear. I had to reach out to them a few times to see where things are at and the replies were not timely.

Everyone at Fiwize was wonderful Everyone at Fiwize was wonderful. Very patient with me when I had some mis haps and the vehicle I wanted was sold, and they got me an amazing loan. Thank you to Jerry who was my main point of contact and the rest of the team for helping out. I am very happy with my experience and would recommend them to anyone looking for a great auto loan.

The FiWize team was extremely helpful… The FiWize team was extremely helpful and worked hard to get me a great deal and meet a tight deadline while paying great attention to every detail of a complex transaction. Many thanks to Jerry Turner, Kenneth Elias and Michelle Ricketts. I highly recommend using their services and would definitely go to them again. Call or email Jerry for information.

I was very happy with the level of… I was very happy with the level of service from FiWize. Very quick response times, helpful staff etc. The finance was somewhat nonstandard since it was done for a Tesla that had to be purchased online. There were a few hiccups involving the timing of the car delivery and paperwork mixups from Tesla etc. FiWize handled their part of the process very smoothly.