Victor at True Link Customer Service EXCELLENT Victor from True Link Customer Service responded to my email with questions regarding a True Link Debit Card transaction which I did not understand. He responded promptly, explained the process for that transaction with very good detail, and also offered a link to further information. In addition, the phone number was included should I need. Now that’s what I call excellent Customer Service!

The Toggle Switches Are Awesome The Toggle Switches Are Awesome! They allow me to turn on and off specific stores, etc. Plus, as my client uses spoecific stores, they get added to the list that can be ALLOWed/BLOCKed This is effective in teaching budget limits, yet allows freedom to make choices. Keeps the games and apps at bay. My client thinks they are all free and unknowingly gets caught up in recurring monthly charges because of the very fine print. I recommend starting off with less restrictive spending limits, but definitely keeping the LINK's known "frauds" at bay from the start.

Excellent Assistance from representatives … I assist my nephew as far as monitoring his TrueLink card and any time there is a question or concern I received excellent assistance. The representatives go above and beyond on doing any research necessary and always explain fully zny response. I am very impressed.

I Love this card... it's perfect for our needs I have been using this card for my elderly mother, as she wasn't making good financial decisions. We've had to restrict her activities while still providing her some independence. This card has made monitoring her transactions and setting up appropriate restrictions really easy. And the couple times I had questions, the customer service team has been quick to respond, thorough and very helpful in guiding me to what I was trying to accomplish. I don't think we could have given my mother any financial independence if it weren't for this card. Thank you to the team!

Truelink has been a helpful tool! My son has struggled with alcoholism and addiction. He is currently doing well. We have kept the Truelink card in place since he left a sober community. He is currently back in a different sober community. Truelink has been a reliable trustworthy way to make sure he can purchase food and medication he needs . When his card was compromised I received alerts of blocked charges. I spoke with Truelink representatives and the issue was resolved quickly! We will continue to rely on Truelink as he moves forward in his sobriety.