Damage Card Replacement I called to ask why my replacement card hadn't arrived. Rep was friendly and courteous. Rep assured me that I would receive my card soon and credit back the expedite fee that was charged for mailing out card, since it was past the three business days.

Peace your agent was very professional… Peace your agent was very professional and answered all my questions n help me with my problem iam so happy to have this card n will always be grateful for yall giving me your card

I called to advise I accidentally made… I called to advise I accidentally made two payments this month and I wanted to remove one. He confirmed and said the extra payment had been removed. So quick the response and I feel relieved that it was corrected so quickly. Excellent Thank you Marina Westcott

The customer service is terrible The customer service is terrible! I made a payment three weeks ago online that did not show up the next day. It showed no record of that payment being made so I made a second one like an idiot, which resulted in two payments, going through my bank, and one of them not being authorized. They have suspended my account and charged me a $25 NSF fee even though my bank waived all fees because they said it was not authorized. I’m getting nowhere with this company.

Do not use the app to pay the bill on… Do not use the app to pay the bill on your account. If you do they will send you a text saying that they have processed your payment only to get a notice weeks later saying that your payment didnt go through. They over a week to process your payment and then blame your bank for the delay.