Damage Card Replacement I called to ask why my replacement card hadn't arrived. Rep was friendly and courteous. Rep assured me that I would receive my card soon and credit back the expedite fee that was charged for mailing out card, since it was past the three business days.

had a conversation last month with one… had a conversation last month with one of your representatives, making it sound like I would not have a late fee for next month that I will be credited. She neglected to tell me where that money was being credited to which was towards the “balance”. It’s very sneaky and deceiving. I can’t wait to pay the balance off to close this credit card. And if there are something I can write a review so I can warm people about your company about these late fees I will. So if I am a day late on my billing cycle that month, I will be charged a late fee. Next billing cycle I will still be charged and punished a late fee for being late last month. That is wrong. It is a rip off you’re making money off of that from middle class people.

I unauthorized card activity just spoke to a representative… I just spoke to a representative concerning unauthorized activity. The matter has been handled. Thank you all so much for your great service and honesty. I would recommend you highly. Sincerely Tina

Customer service was very helpful Customer service was very helpful. I made the mistake when setting up my auto payment date, I didn’t realize that they start their calendar date on a Monday vs Sunday. I normally get paid n 4th Wednesday if the month. I THOUGHT I picked the last Wednesday by picking middle of calendar when I ACTUALLY picked a Thursday. Watch for this. They did reimburse me and I changed my auto date myself.

Fraud Alert I received a fraud alert concerning a purchase from London! I called Customer Service and from the initial text message of the fraud alert to the call to Customer Service man they were on it!!! Customer Service reps were attentive and patient! I was able to understand them speaking English! They solved my issue in less than 3 mins... Thanks to you all!