I placed my first order on 06/30 I placed my first order on 06/30. The website says if it’s your first shipment it ships immediately. It’s now 07/12 and I still don’t have my first box. I have emailed the company and never received anything back. I wrote to them on Facebook and was told “I’m out of the office but will look into it on Monday”. Customer service is terrible! Save yourself and go with another company!

Beware gift subscriptions may be renewed unknowingly For $15 a month it's not too bad for the trinkets you get. I'm giving 3 stars due to I bought a gift subscription to try it out. I don't have a credit card on file for my "gift" subscription yet they were able to run my card for another 6 months. Payment is in process and hopefully cancelled before the next shipment or I will be disputing with my credit card. Very deceiving!

If I could rate zero stars I would… If I could rate zero stars I would worst customer service and the longest shipping time ever. I wouldn’t recommend this service to anyone

I am a new customer to petreater I am a new customer to petreater. My welcome box came in time and was satisfactory. I am still waiting to get my first month subscription box. 31 days and counting. After contacting the support team, I was given a prompt reply that my box would be sent priority shipping right away and a confirmation email will be sent when shipped. That was 4 days ago. When I contacted them again, I was given another excuse and another promise. CUSTOMER SERVICE FAIL!

Great Subscription! Much more affordable than other big brand boxes! This is something I can do to treat my pup while supporting small businesses. Customer service is great and they go above and beyond to make sure their customers are happy! You won’t be disappointed with this subscription!