I've had several great experiences with… I've had several great experiences with the online company LutherSales – the selections they offer are impressive and the prices were competitive. My customer service rep Mr. Larry Lindsey is also excellent. I just love how he offers good knowledge of the items that I'm interested in and the wonderful program of Buy Now, Pay Later system which helps a whole lot with my credit score. Thank you Larry, you've made me and my family very happy.

Something has definitely changed with… Something has definitely changed with Luther Sales. The communication and delivery used to be so great but this time I have been waiting for my merchandise for nearly two months! No matter what number I call, I always get the same person. She is very kind and respectful, but she needs more help. It’s as if she’s the only customer service rep. I do believe they are now screening my calls and not answering when they realize it is me. This is all unacceptable! They have been so reliable in the past. I just want my merchandise and it’s as if they are making no efforts to get it to me. They simply do not care! I don’t want to cancel because my daughter needs a new cell phone so I was going to get myself a new one and give her mine. I will be reaching out to the Better Business Bureau. They no longer care about their customers.

Never again I had used this company in the past with no issues but over 4 months ago I ordered a couple of items that should have been received within 2 weeks. I was never updated on status and had to contact the company. I was repeatedly asked to give them extra time until finally 2 months later I told them to cancel and refund my money. It has been over a month and my money has not been returned. I have again contacted the company and they have stated there is no update. I will not use this company again in the future! If communication were initiated it would be one thing but they avoid messages for several days or longer until you email them repeatedly for answers.

Personalized Sales Experience I Recived a very personalized sales process. Shopping for appliances is a very difficult during supply shortages. Working with Howard Steinert. He worked with me to find specific Maytag Washer with the earliest delivery date, that worked around my holiday plans. As they transition to the new website, I am sure the experience will get better. Note: this is pay by the week. They do not directly finance, but they do pair you with somebody to finance your purchase.

I am due a refund due to overpayment on… I am due a refund due to overpayment on my account. It has been almost 2 months and I am having an issue with staff returning my call and I keep getting the run around. Already filed a BBB complaint and also with my attorney generals office.