Onboarding discussion was awesome! Bill Bird was our onboarding specialist. He was very helpfull when explaining the onboarding process. We’ve rented with Progress before, so we know how all of this works, but it was good to get a refresher! Appreciate Bill’s discussion and ability to answer any questions. Thank you!

I pray it gets better! I have been in the same house for 7 years! Haven Brooks had it first and it was wayyyyy better. I was so pissed and felt like they were just picking on me but after reading these comments- it appears they treat every tenant like trash. It saddens me and I know the day I move out will be a breath of fresh air and a headache. This is so ridiculous. I can’t believe they are getting away with this treatment. Since being in this house- 3 companies have bought it. Maybe God will grant some grace for a fourth to buy it and that company actually care. The problems I am facing- charging me for unexplainable services, too many reps saying different things, rent keeps increasing, they don’t reply back to emails- it is an automatic system. I am pretty sure they copy and paste like they do under our posts. I was contacted by their collections department and after explaining the situation- the rep asked me to send all receipts, emails and he told me he would handle the issue and reverse the late fees. And guess what- it is still accumulating! They charge $15 a month for an admin fee, since my utilities have been in their name- it has been 3xs higher.

stay away stay away they are a criminal enterprise I owned multiple properties before divorce and was forced out rented from these schmucks and will never do that again fuzzy math, no personal interaction, takes 10 days in 90 degree weather to get the air conditioner fixed and if you complain they ignore you I couldmgo on but just get the idea they are horrible find a private owned property you will be better off

Predatory. Predatory. This is the word that sums up their business practices. I was approved and then I read the lease. I was terrified. "Without notice" was in every paragraph. They installed smart devices in the home that they monitor. They requested I deposit funds before sending me the lease. A 120% rental increase at the end of the lease: again, without notice. I did not sign the lease and they are sending me harassing emails demanding that I sign it. They're bullies to boot.

Rented a house/Need my security deposit. Rented a house; all funds paid in full. They never did a walk through inspection before move in or after I moved out. Upon my scheduled move in date the house was dirty. Construction blue tapes every where and cement on the floors. Garbage disposal did not work (workmen tried to fix several times to no avail), lights and socket on side of stove did not work. Closet has sheet racks that keeps falling off the wall (Worker left the shelves in the garage to return for it and I moved out and left it there). The back sliding door was not lockable; needed a new latch but it was never replaced. Walls were not properly painted and with visible spots all over. Garage door malfunctions and unable to close for hours on several occasions. Tile floors cracked and I watched as the cracks got bigger, during the summer time I have to spend a lot on pest control to get rid of ants that came up through the cracks. They double bill for utilities or have a community system where they add and divide the utilities. My water bill jumped from $74 to over $300 and no redress. They kept increasing the utilities and even though I paid my bills monthly every quarter it appeared that I was being billed again for payments already made. These people are the worst landlords I have every experienced. Run, Run as fast as you can. Now they are finding every reason in the world to not return by security deposit. Seeking legal advice.