Trying to get ahold of FirstKey was… Trying to get ahold of FirstKey was honestly incredibly difficult. After trying multiple phone numbers and trying to troubleshoot on my own, I finally got through to Maja who was absolutely phenomenal. She was incredibly helpful and knowledgeable which made getting my problem solved quick and easy. I’d give Maja a 5 star but needed to deduct one for FirstKey’s other automated systems that made it difficult to get to her.

Excellent Customer Service from Eduardo U. Eduardo Urbina was incredibly kind, helpful, and knowledgeable. He helped me understand my options moving forward with the renewal of our lease. His customer service was excellent, and he made sure that I felt comfortable with the information provided so that I can make an informed decision moving forward. I appreciated how he conducted himself and helped me.

I spoke with Shubham Srivastava and he… I spoke with Shubham Srivastava and he was extremely helpful! He took his time with looking through my application, seeing what I needed, and assisted me in completing any missing documents while I was on the phone. He was very professional and encouraging during what can be a stressful process.

Andres actually offered information… Andres actually offered information that wasn’t a direct answer to a question that I had, in other words, he went above and beyond the expectations. I had spoken to someone earlier about the situation and he didn’t offer what Andres did. I also offered him information about a certain property when I told him that the property was open, the doors weren’t locked, there was no lockbox.

Yhen was great Yhen was great. She was knowledgeable and friendly. She seemed concerned about my issue. If I could give her a 10 I would. I will rate the local office a negative 10 though. They are horrible at customer service. They haven't resolved a maintenance issue I had before. They are the absolute worst at customer service.