Defective device, no customer service, save your $$ It doesn’t charge right, constantly dies. It says it has a full charge and moments later it will die. Too expensive to be garbage. Reached out to the company for help or exchange for a working device or refund, and months later, still haven’t heard back. So frustrating. Save your money, there are a million similar devices through reputable companies that actually have customer service.

Family exercise challenge Family exercise challenge. The ability to see how much exercise our Boxador gets each day has turned into a fun family challenge. It is no surprise that Mom and Dad lead the pack in steps counted when walking the dog. We also regularly use the light when walking at night in our dark neighborhood. We have not needed the GPS tracking yet, but have tested and it worked great.

Worthless without a solid wifi signal The support team is great if you're looking to make new friends. However... for some reason I can not get a solid wifi connection thru Spectrum and as a result, the link-my-pet is absolutely useless. It just doesn't work and beyond frustrating when you see your 8 month old pup running off.

Love this new Link unit and highly recommend it! I absolutely love this new Link unit. It is so much smaller and easier to use than the older model. I love the ability to use a noise or vibrate signal when my pet wanders too far off. Customer service has been amazing both with the older model and this newer unit. They have been responsive to my questions and concerns, worked with me to iron out a few kinks at the beginning and keep me constantly updated on new updates being introduced.

Unbelievable customer service Unbelievable product and customer service! Nichole Hannigan Helped me through the process to connect my dog’s collar. I had difficulty understanding some instructions, but she politely and PATIENTLY helped me set up the device. Nichole checked with me through email and phone post set-up to make sure my dog’s collar was working accurately. I have never had such incredible service from any Company In my life. I would give her more stars if I could. I would highly recommend this company to all pet owners! Elizabethann Moore