I never received my order - updated I never received my order. First email, sent two weeks post-order, was not answered until I submitted a second email, four weeks post-order. Issue remains unresolved but is pending. Update 10/23 - Issue finally fixed & I received the product. Updated to three stars.

Great customer service Great customer service! So helpful and informative. Wonderful follow up on questions or concerns. The device is very user friendly. My rambunctious Lab likes to go on unsupervised walk about and now I can quickly track him. Peace of mind is wonderful! There are some Bluetooth glitches that sometimes notify a false indication that my dog is away- when he is not. However, the device will always be accurate when he really is away. So you have to assume the notification is right, and be relieved when he is not away. I have recommended Link to family members. Happy to have Link on my dogs collar M

Love this new Link unit and highly recommend it! I absolutely love this new Link unit. It is so much smaller and easier to use than the older model. I love the ability to use a noise or vibrate signal when my pet wanders too far off. Customer service has been amazing both with the older model and this newer unit. They have been responsive to my questions and concerns, worked with me to iron out a few kinks at the beginning and keep me constantly updated on new updates being introduced.

Wish I could give zero stars Purchased this item just over two weeks ago. First few days it worked, was actually fun to be able to see our pups activity level and location. However, not 10 days into it, and it stopped working completely. I've uninstalled and reinstalled the app multiple times and there were no changes. The cellular connectivity and GPS satellite availability were just fine. The battery was fully charged so those aren't the issues. I’ve attempted to call the help number that is offered with this product numerous times, only to be redirected to an automated answering service that takes your number with a promise to return the call, I’m still waiting one week later. Also, there is an email provided as another option when help is needed, so I attempted to try that method to resolve this issue. Still no response. I’m not sure what my options are to get a refund at this point. Very disappointed!

Unbelievable customer service Unbelievable product and customer service! Nichole Hannigan Helped me through the process to connect my dog’s collar. I had difficulty understanding some instructions, but she politely and PATIENTLY helped me set up the device. Nichole checked with me through email and phone post set-up to make sure my dog’s collar was working accurately. I have never had such incredible service from any Company In my life. I would give her more stars if I could. I would highly recommend this company to all pet owners! Elizabethann Moore