Worse of the worse Worse of the worse. Fraud, fraud, fraud! Continued to charge my Visa after pet had passed. Try 4 years and never offered to fix the issue. On top of that just got an email that said they mistakenly billed me for another account because my address was close to the additional charge. Awful company and business practices!

The App and collar do not work well The App and collar do not work well. My dog would be laying beside me and link collar/app would repeatedly indicate the dog was out side the boundaries then indicate he was back in the boundaries. There was never even an hour span that it worked correctly. When I ordered the collar the wrong size collar was sent. The company would not exchange the collar for the right size until I subscribed to service, even though they accidentally sent the wrong size. Overall the service and performance are unacceptable.

Unbelievable customer service Unbelievable product and customer service! Nichole Hannigan Helped me through the process to connect my dog’s collar. I had difficulty understanding some instructions, but she politely and PATIENTLY helped me set up the device. Nichole checked with me through email and phone post set-up to make sure my dog’s collar was working accurately. I have never had such incredible service from any Company In my life. I would give her more stars if I could. I would highly recommend this company to all pet owners! Elizabethann Moore

We LOVE Link for our shih tzu We LOVE Link for our shih tzu - Anytime we're out I feel comfortable knowing it has GPS tracking, we use the LED light on our nighttime walks around the neighborhood (it's so much brighter than I thought it would be!) and I check everyday to make sure he's getting enough exercise. I've used call a vet service in the app too when we had an after-hours emergency, so that was very handy.

Collar doesn’t live up to expectations We haven’t been very impressed with the Link AKC collar. It will not allow us to modify our home base range, so every time our dog is in the farthest part of the yard, it says he’s left the property. It doesn’t hold a charge for up to 3 days, and the signal is weak for hiking and camping trips. The app will not allow us to take photos or add photos to our Adventures.