Villa Direct, Kissimmee, Appalling Service Memories of family holiday Xmas 2009 ruined by appalling service from Villa Direct. Booked three villas on Emerald Island Resort for ten days at huge expense, over twelve thousand dollars, but got no pool heat in two of the villas. Was Villa direct sympathetic that we could not use the pool? Hell no! We had to resort to swimming in club house. We will certainly be spreading the news and taking our custom elsewhere in future.

The location was great The location was great! The house was beautiful!! The pool was marvelous we can not wait until our next family vacation! We definitely will stay again!! Thanks Villa Direct🏖❤️❤️❤️🤩

Dirty and run down property. Recently stayed at one of the properties this company manages. Lucky Charm, it was run down, dirty not equipped with cutlery, glasses etc. it was so dirty that the dirt was hanging off the fans, all the walls had marks on them and only 3 chairs on the lanie when the villa sleeps 10. Paid extra for a 4 burner bbq and got a 3 burners with no tools and it cost more than website stated. Especially liked the supermarket crate in the pool area to use as a table. Absolutely horrible villa.

Pleasant Holiday Experience Very good communication from the outset of the booking all the way to arrival. The house was clean and well presented. On arrival the phone did not work but as soon as we advised Villa direct of our problem it was resolved in 24 hrs. All in all very professional and responsive company. Thank you

Close to home family vcation We stayed with Villadirect in the Paradise Palms Resort as a close to home vacation before the kids had to go back to school. close to Disney and orlando shopping. The townhome was clean and spacious and the staff at villadirect was helpful and prompt. It rained alot but when we called villadirect for advice so the kids didnt go crazy we were able to make the most of the rainy days too! We would recommend anyone to use villadirect for their vacation. Thanks again!