Slum Lords / Cons I truly wish I would’ve read these reviews a year ago. To start when I got into the house it was in horrible condition; filthy, broken, and not taken care of at all. I contacted several personnel before anyone even came out, just so they could say everything was cosmetic and not their issue. Now that it has came time to renew my lease I was hit with a $200 increase. The average rent increase for Jacksonville, FL is 3-5% for this year, and they’re expecting a 10% increase in rent. I have a meeting scheduled with the Installation CDR and SJA to have this company black listed for service members and veterans; this is my warning for all other civilians.

Worst experience I’ve ever had I’m a… Worst experience I’ve ever had I’m a single woman that lives by myself and I had the maintenance company come fix a door that was giving me problems and instead of fixing it the maintenance person made it 10 times worse to the point I could not lock my back door and it was wide open and it was like that for four days. And on top of that, I was charged for gutter cleaning when I never made a work order for gutter cleaning, nor was told to me that the gutters were even cleaned. Absolutely ridiculous and very unprofessional.

My ac went out My ac went out, of course on a holiday weekend on 09/03/2021 after 5 pm and we had to wait until 09/07/2021 they couldn’t come until the 09/08/2021and of course Goal couldn’t get a hold of anyone in maintenance. It was a lot of back and fourth. And Goal was having a hard time communicating back with us and also the maintenance people .so they are horrible at communicating.Now we have been without A/C for 3 weeks. So now my whole family is suffering in the humidity and heat all this time and yes they give us floor a/c unit but it only freshens the kitchen. and I can’t speak with anyone at goal. No one cares we don’t have ac it’s 95 degrees outside.it’s now getting cooler outside. This is completely unacceptable. Because we just got this company we use to have national real estate but recently change to Goal. And now I know why they have 2 stars

Don't Pay Fees Before Calling First I don't recommend paying this company any money or fees until you pick up the phone and call them first and gain a thorough understanding of their refund process should they accept another applicant and not you. I called, but couldn't get a straight answer and ended with no comfort level that they were operating their business transparently. Why was the house still being advertised this morning for rent and taking applications and fees on Zillow.com when I was just told by the Agent they had approved a tenant before today?

Refuses to fix mold in home. What a horrible place to rent from. The property managers don't give a rip if you have a serious issue like mold. Since hurricane ian, we had a leak coming from underneath our foundation in the master bedroom. The tac boards were disintegrated which means that this isn't the first leak to this home. Once we lifted up the carpet and pad we observed an extreme amount of mold underneath. 1175 luke ave bartow fl. They have since refused to fix the mold issue and here it is January 8th 2023. The most they did was have at least 8 different people come "look" at the mold but nothing has been done except a carpet cleaning. The drywall was soaked from the leak and created more mold on the walls. We lived in that home with an elderly 96 year old as well as children in our home and the property managers could careless about our well being. This company is a joke and refuses to fix major problems they only put a "bandaid" to cover up the problem. This is by far the worst rental management company iut there. Please avoid renting from them to save yourself heartaches and pain and sickness.