Disappointed Disappointed. Orders have been filled OK for me, but the horror story reviews: poor customer service, failed refunds, and webpage glitches that ThinkGeek would not make right. It seems that many of the unhappy customers were ordering from outside the US and ThinkGeek has not been up to the task. I managed a mail order department that involved occasional overseas shipping and it always required current knowledge of the regs and extra care to get all the details right on the first try. Think Geek COULD do better, I'm sure... and there are no excuses for other examples of stonewalling when a customer had a problem. I'll think twice before ordering again.

The selection of geeky material is … The selection of geeky material is amazing yet when you price it against other sites like Amazon.com or other more specialized sites, you often realize that the prices are on the high side. Their rewards program is a step in the right direction though but the selection of things you can get with the rewards points is a bit shallow though. I typically only use it as a last minute shop-for-my-hard-to-shop-for-geeky-sister.

The service at the Baybrook mall… The service at the Baybrook mall location was fantastic beyond belief. The employee that assisted me with my purchase was very insightful and we had a good time talking about our favorite shows and whatnot. Bro if you're reading this. Mash is best waifu!

Perfect Gifts for Those Tough-To-Shop-For Friends! Think Geek is my go-to place when I'm looking for Christmas or birthday gifts for my husband. He has wish-listed at least half of the inventory on the website! Beyond that, at Think Geek I can always manage to find something fun/interesting for those friends that are terribly hard to shop for. They run good sales, they keep up with current geek trends as well as all the classics (Star Wars, Star Trek, Firefly, BSG, etc.), and they ship quickly. All around, they are the real deal.

Great customer service Great customer service! I don't often get to go to this store since the closest location to me is Crabtree Valley mall location in Raleigh. Thanks to Tina and Jay, I had a great experience on my last trip over.