Rainbow International out of Parker Rainbow International out of Parker, CO did a great job for us. The personel were hardworking, honest and good people to work with. We had water damage from a burst pipe and they took all proper steps to dry out the area and provided the proper information to our insurance company. Many thanks.

Worst incompetent company Worst incompetent company I have ever across. Didn't attend my property for three weeks following a drainage leak in my kitchen, despite requests from my insurers. When the contractor did arrive he argued that there wasn't a problem because the sewage leak had dried out... - really surprising after three weeks!!! Accused me of lying when I stated that the company had tried to contact me before, even though both head office and the call centre had admitted that there were requests from my insures on their system but for whatever reason they had failed to contact me. Contractor was also unaware that the laminate flooring had already be deemed a loss by the loss adjuster and could be removed. (Purpose of the visit was to lift the flooring and sanitise the area; they were under the impression it was to check the floor was dry?!?). Flooring was contaminated but contractor couldn't comprehend why this was a problem. Am having my house renovated and I couldn't get a workman (during the 3 weeks) to go near the flooring because of how it was damaged, so I know that asking a specialist company to remove it is not strange! Still have contaminated flooring in my kitchen as its supporting the sides of my kitchen units. Would have thought the company could have found a way around this, but agreed for it to be left as by this point wanted the contractor out of my home more than damaged flooring. (I will pull up a piece of undamaged flooring to put under the units- not hard to figure out). Was made to feel that I was over reacted to the extend of the leak as the leak wasnt obvious. However, it wasn't obvious because it took them 3 weeks to arrive....

promises but cut corners promises but cut corners. didnt even turn up. makes it difficult for my insurance. left without bath toilet and hot water. stating they never knew i was living without essentials environmental health tried contact but they refused to speak. talked more about his business being furloughed etc even though i saw him most days working. asked for a copy of damp report refused stating i dont pay his wages the insurance do so wouldnt give me a copy even though its my home and i pay my insurance. recorded this conversation as i knew they were trying to get money for works they hadnt really done stating they cleaned but they didnt ....i did it. Dont be fooled whilst you are vunerable. I am disabled without a bath or shower since feb his excuse was covid

Customers services awful Customers services awful. Asked for quote was told would receive next couple days. A week later still nothing . When I phoned and queried no apology nothing. Will take my business elsewhere. I think they could really muck you around didn’t like their attitude.

With regards the Norwich Branch With regards the Norwich Branch. Rarely have I had to deal with such an incompetent company all round. The insurance company got them to call me with regards to a sewage leak that needed clearance. It took them a long time to get round to ringing and the staff member was unhelpful with regards to the timings of when they could come. The guys arrived a few days after (so I had cleaned most of it before they arrived). They were made aware that someone was coming to sanitise after. (her attitude made me realise they weren't a company I would want to deal with myself). But they only managed to lift half of the lino as they didn't have the right equipment with them to lift it. (Although the little chunks they left were easily lifted by the foot of the guy who came to sanitise.) One week later they have just completed the task but not left in any condition to have the new flooring put down at all. Even our insurance company are appalled by the service from the Norwich branch they had only used other branches before