The guys from Rainbow were very nice THIS IS RAINBOW IN EAST TILBURY ESSEX The guys from Rainbow were very nice, some were absolutely lovely, Steve, Ben & Dave in particular, and Kelly and all the other staff, but we had a lost mirror, which had sentimental value, a cracked lamp which was lovely but we can't replace now and an idiot in charge who couldn't find our leak, despite everyone else knowing exactly where it was. It caused more trouble and kept us out of our home for probably months more than was necessary because of this one person. As said, the rest were lovely and did a great job. Update 6th February 2023 - Had our new furniture delivered this weekend and at last could open the 13 boxes of the things which came out of our old water damaged dining units, which were ok, after almost a year. Rainbow had bubble wrapped everything beautifully, with nothing broken. 5 Stars to them.

total incompetence and untruths I was introduced to this company following a flooding at my 16 century farmhouse and never in my life, have a dealt with a company, whose communication skills have been less than truthful, and whose promises have not been fulfilled. They assured me that my treasured 120 year old rug would be cleaned and well cared for when they removed it, after leaving us with no carpets or flooring and bare floorboards for 10 weeks. now after promising for its return on 5 separate occasions, it has suddenly been lost and I am told, it will not be returned. it has been handed down through 4 generations and it is the only thing I possessed of my mother who died at 36 , and now it is lost. This is awful and I get nothing, no apology nothing at all . Please do not trust this company with valued possessions.

Customers services awful Customers services awful. Asked for quote was told would receive next couple days. A week later still nothing . When I phoned and queried no apology nothing. Will take my business elsewhere. I think they could really muck you around didn’t like their attitude.

WOULD LEAVE A 0 STAR IF POSSIBLE WOULD LEAVE A 0 STAR IF POSSIBLE. I DEALT WITH JUSTIN AND HIS GUYS. JUSTIN WAS FAR FROM INCAPABLE, RUDE, DISHONEST AND DAMAGED MY PROPERTY. AS A WOMAN HE TRIED TO FOOL ME ON MANY OCCASIONS. THEY HAD A CARPENTER THAT HAD NO TOOLS. A KITCHEN FITTER THAT DIDN'T FIT KITCHENS OR QUALIFIED. S PAINTER THAT COULDN’T SEE. THEY MEASURED THE KITCHEN WRONG AND LEFT MY FLOOR DAMAGED AND TOO SHORT, TAKING FLOOR FTOM UNDER MY WASHING MACHINE (AMTICO) AND CUTTING IN STRIPS!!!! TRYING TO STICK DOWN WITH SUPER GLUE!!! THEY DID THE SAME IN BATHROOM FILLING FLOOR GAPS WITH 3 INCHES OF MASTIC!!!! THEY DAMAGED MY PROPERTY AND AFTER AGREEING TO PAY DENIED DAMAGE!!! THESE GUYS DON’T HAVE A CLUE WHAT THEY’RE DOING!!! MY INSURANCE LOSS ADJUSTER ADVISED ME TO CUT MY LOSSES AND FIND MY OWN WORKMEN. I HAD A CHRISTMAS WITH NO HOME OR FURNITURE!! DONT MAKE THE SAME MISTAKE THESE GUYS ARE CROOKS!!

Worst incompetent company Worst incompetent company I have ever across. Didn't attend my property for three weeks following a drainage leak in my kitchen, despite requests from my insurers. When the contractor did arrive he argued that there wasn't a problem because the sewage leak had dried out... - really surprising after three weeks!!! Accused me of lying when I stated that the company had tried to contact me before, even though both head office and the call centre had admitted that there were requests from my insures on their system but for whatever reason they had failed to contact me. Contractor was also unaware that the laminate flooring had already be deemed a loss by the loss adjuster and could be removed. (Purpose of the visit was to lift the flooring and sanitise the area; they were under the impression it was to check the floor was dry?!?). Flooring was contaminated but contractor couldn't comprehend why this was a problem. Am having my house renovated and I couldn't get a workman (during the 3 weeks) to go near the flooring because of how it was damaged, so I know that asking a specialist company to remove it is not strange! Still have contaminated flooring in my kitchen as its supporting the sides of my kitchen units. Would have thought the company could have found a way around this, but agreed for it to be left as by this point wanted the contractor out of my home more than damaged flooring. (I will pull up a piece of undamaged flooring to put under the units- not hard to figure out). Was made to feel that I was over reacted to the extend of the leak as the leak wasnt obvious. However, it wasn't obvious because it took them 3 weeks to arrive....