Customs scary letter from customs. Crim. Div. UGHHH They intercepted my package and warned me of severe penalties. Fines, and prison. I will buy from store for a bit.

Extremely bad company Extremely bad company. Not worth time. They will ship part of the order and then try to convince you that only way get rest of the order is to place new order, basically extorting more money from you. Support is extremely unprofessional,rude and hard to understand. Located most likely in Ind**a, Do not order from them, you will loose your money.

I have been waiting since April 2019… I have been waiting since April 2019 for my order,when I filed a complaint in June they re shipped my order,again it has been lost at customs in New York.I have been calling and writing to their site and receive answers stating that they will re ship ( hasn't happened ) or repeatedly asking for my order # which I have given every time.....at this point I would just like my money refunded

I have ordered 3 packages of cigarettes… I have ordered 3 packages of cigarettes in February 2019. So far received only one. Complains go unanswered. Nobody takes call at customer service. I have been buying for years but I don't think I will buy any more. Company became unreliable.

I place order for 12 cartons of Karelia… I place order for 12 cartons of Karelia Blue cigarettes on December 18,2018. 8 cartons came in February I try to call Dutyfreedepot, no answer, I sent an email - no response. I think no more orders from this site. I have been ordering cigarettes from this site for a very long time (over 10 years) and before if some items were missing they reshipped in short period of time, but this time is almost 6 months and nothing is happening. All missing items disappeared in New York. Whenever items were shipped trough San Francisco there was no problem. Bogdan Bzowski