Do not fall in the trap of paying higher for pre-existing condition Do not fall in the trap of paying higher for your parents with pre-existing conditions. My father has a diabetes and he brought insulin from India to sustain over longer period. But as his insulin stock was over I tried to connect with INF elite support team. The team gave misinformation and told me to get the prescription refill from Doctors Please app and it will be 0$ cost. When I actually went to pick the insulin at CVS they said it’s 500$ and INF elite customer care said we don’t cover any prescription refill for existing pre condition. So it’s a total waste of paying higher for pre existing condition if we can not even get a single refill for medication covered by INF. Totally disappointing experience.

6 months ago 6 months ago, my Mom had a minor kidney issue, that unexpectingly became a bit major. Actually a ER visit that cost an estimated $5,000. INF's PREMIER Plan covered the claim as well as my peace of mind! Really thankfully this group has a plan that covers pre existing kidney probs.....

My parent visited me for the first time in the USA My parent visited me in the USA for the first in Xmas, we had INF Elite 80% plan with united health care network, and my dad has high blood pressure, we like the Robin Assist helped us to make the appointment which made the trip much easier, we used the urgent care, and he got the prescription to stabilize his blood pressure. I am glad we bought the INF plans insurance for them, so we don't need to worry about how to visit doctor.

Good product, Tough to Contact Staff Sometimes Good product, but sometimes tough to get in contact with staff. I enrolled in the INF Premier plan for my mom since she has some thyroid issues. However, I suppose i needed the accident cover. Mom burned herself cooking dinner for us, and I had to take her to emergency room. Since it was holiday weekend, I had trouble getting in touch with anyone at the office. Its was OK though- bills were submitted and paid, and they did call me on the day they were opened. Overall, the insurance did what it was supposed to so i guess i am happy.

Very good and approachable customer… Very good and approachable customer service. Website/ online portal is pretty good too in terms of a wide variety of plan to suit everyone’s need. I personally liked the fact the after narrowing down my options to two plans, I could call customer support and discuss both plans to be able decide on one.