Great PROACTIVE Customer Service! Great customer service. In my case there was a delay with the item I ordered resulting in a brief back order. Healthy Pets quickly sent an e-mail followed by a phone call offering a refund if I chose not to wait for their inventory to be restocked. The wait was less than 2 weeks. They followed up with another e-mail when the item was shipped and another requesting assurance the item was received. This PROACTIVE practice is impressive and certainly encourages confidence in the company and repeat business!

I received about 20 emails requesting… I received about 20 emails requesting my dog's script for his new heartworm pills (it was on auto refill). I called and spoke with a person, and I still continued to receive emails. I would have expected them to update the case. I sent an email telling them I had to pick up the script and mail it. I emailed when I mailed the script. I did receive the Sentinel though- price was about the same as last year which is a plus!

Ordering from the website was easy Ordering from the website was easy. The item was shipped right away. Delivery was slow, took longer fhan expected and tracking updates from FedEx didn't happen often. I think this was the fault of FedEx, the package didn't move thru their Ground shipment process very well, was stuck in one facility for days. UPS Ground would probably have been better than FedEx Ground.

Ordered a bunch of products 1/19 BE AWARE!! Ordered a bunch of products 1/19 - never received them. Emailed customer service 5 times, got the first response said it’s back order for another two weeks and MIA afterwards. Called customer service number numerous times and it never picks up nor calls you later - also, the voice recording welcoming you as “ENTIRELYpets”??? And I went on entirelypets’ website, called their customer number, and it said “HEALTHYpets”?? Still the same background music and no response. Now I know both companies are scams and WILL NOT BUY ANYTHING ECER FROM THEM.

I just placed an order I just placed an order. Contrary to what is mentionned in their web site, they immediately charged an amount on my credit card. I did not received any confirmation or order number by email nor this transaction Appeals on my historic. Their web site is very difficulté navigate, the promotion code often disappear when i want to finalise my transaction. Shipping to Canada is 30$ for maybe less than 0.5 lbs. Now i don’t trust this company, so i sent a cancellation email for proof and wait for their response, otherwise i will complaint to my credit card to reverse the charge