Ordered a bunch of products 1/19 BE AWARE!! Ordered a bunch of products 1/19 - never received them. Emailed customer service 5 times, got the first response said it’s back order for another two weeks and MIA afterwards. Called customer service number numerous times and it never picks up nor calls you later - also, the voice recording welcoming you as “ENTIRELYpets”??? And I went on entirelypets’ website, called their customer number, and it said “HEALTHYpets”?? Still the same background music and no response. Now I know both companies are scams and WILL NOT BUY ANYTHING ECER FROM THEM.

I bought 2 weeks ago I bought 2 weeks ago. but they gave me a sale order instead of an invoice. My customers asked me for an invoice. They did not accept the sale order. I sent an e-mail and they didn't return. I called by phone. The customer service kept interrupting me and said that the sale order is a substitute for an invoice. They did not help me. I will return the products. Order SOHP1007299

I just placed an order I just placed an order. Contrary to what is mentionned in their web site, they immediately charged an amount on my credit card. I did not received any confirmation or order number by email nor this transaction Appeals on my historic. Their web site is very difficulté navigate, the promotion code often disappear when i want to finalise my transaction. Shipping to Canada is 30$ for maybe less than 0.5 lbs. Now i don’t trust this company, so i sent a cancellation email for proof and wait for their response, otherwise i will complaint to my credit card to reverse the charge

Purchased antibiotics for a sick farm… Purchased antibiotics for a sick farm animal. Was notified days later via email that one of the ordered items was out of stock and would be filled within 1 to 2 weeks. After 1 week I contacted the company asking the status of my order and got no response. Over a 5 week time period I attempted to contact the company several times with no response back. I cancelled the order online, per their company policies only to have them ship part of the order a week after cancellation. When they shipped the item they charged $36.95 shipping which was supposed to be free because my order was over $75. I paid $81 for a $40 bottle of meds and lost an animal's life because of this company's willful neglect. Would not recommend this company.

Avoid at all cost! Avoid at all cost! Have been trying to contact their customer center for a return and refund for over a month No one’s reachable Sent 5 mails no response No live customer assistance by phone you can only leave voicemail but no returns to calls either Horrible experience