Julia Glazebrook
GBBikini arrived squashed in a small … Bikini arrived squashed in a small envelope wrapped in black tissue …. Not a good start … bikini was of average quality …. Bikini bottoms too high …. Didn’t do me any favours … so bikini has been returned .
Ashley Stout
GBSuperior customer service I fell in love with a swimsuit and ordered a range of different sizes to try, the order arrived quickly in the U.S. and the packaging was so cute. When it came time to return the items that did not fit, the Customer Service team, specifically Helen was remarkable to work with. She placed no judgement on me and made the process incredibly easy to complete. Helen communicated in a timely manner and genuinely showed an interest in ensuring I was happy with my purchase. She went above and beyond, creating a positive experience for me with the brand, an experience I've never had be this positive with any other brand. Helen, thank you for treating me with respect. To the PAPER London team, thank you for developing a superior product.
Maeve Doyle
GBI had Emilia blazer I had Emilia blazer, Matilda Trousers and Victoria waistcoat delivered to the gallery for an event that night - to my delight everything fit perfectly and suited the occasion perfectly. There’s about a dozen different ways I can we’re these three pieces to expand my current summer wardrobe effortlessly, couldn’t be happier
Sarah
GBI love my new white Paper London suit I love my new white Paper London suit! The fabric is lovely and it is really comfortable to wear. The blazer and waistcoat fit me perfectly - and the customer service I received when I needed to alter the trousers was excellent. Can’t wait to wear this all summer, I feel amazing in it!
Alex & Barbara Douds
GBFabulous customer service Fabulous customer service! Had to exchange an item due to size, and then a back order. Along every step of the way, the customer representative, (Helen?), kept me informed about the status of my order. I felt certain she would do everything in her power to make sure the order was correct. Also, I give 5 stars to the quality of the products we’ve ordered. Many thanks to Paper London for being an outstanding company.