Their customer service is great Their customer service is great. My son’s chain broke and although out of warranty they replaced it. Thank you!

Excellent customer service I bought a Cuban link chain back in 2021 and wore it everyday since. Yesterday, the spring on the clasp broke and I reached out to inquire about possibly buying a new clasp. The representative, Lhyza, instead offered for me to return my chain and I would be given a gift card for the amount I paid for it so I could buy a brand new one. I was not expecting this at all, but it made for an AWESOME experience. I was already a fan of JAXXON, but they’ve officially earned me as a customer for life.

Products are not made to last I was gifted a tennis bracelet from my bf for my birthday in March. Within not even 2 months of wearing it, it broke and fell off. Since the company technically deems it as “lost,” I’m not within their 30 day window. So I’m out the money on a tennis bracelet. Which is a shame because I love the design, but despite what the company says, the items are not made to last. I was following a lot of people who use this jewelry. I will no longer be one because I can’t afford to have things breaking and falling off within 2 months of wearing. Although I know the company cannot send out jewelry every time someone claims it is lost, I have given ample order information to support that I did in fact purchase recently.

Fantastic customer service! I had an issue with a bracelet I purchased over a year ago and even though my warranty had expired they still did what they could to fix my issue! Exceptional customer service and rapid responses! Excellent experience!

repeat customer I’m a repeat customer. Amazing quality chains and they are packaged so that they’re ready to gift. The customer service is top tier… so speedy and polite. Highly recommend Jaxxon!