I waited 45 days for two custom name… I waited 45 days for two custom name necklaces. One had a defect and one was never sent at all. I’ve been going around in circles with their customer service team trying to resolve the issue. I feel duped for waiting so long for a product that was not made with any care or consideration. Buyer beware.

Do not purchase from them Do not purchase from them, instead order from Zudo. I ordered my custom made jewelry in November 2023, not sure if they made a mistake with my Address, but my package was returned back to Nominal, after back and forth e-mails they pretended it was being investigated and will get back to me once the fulfillment team contacts them they will reach out to me. It is now March and still have not received my package or got any other update.

I ordered from here a few times I ordered from here a few times. The jewelry and quality are great! Very pretty. They honor their warranty, as my only experience needing to use it was when one ring I received as a gift arrived scratched and they helped replace it, free of charge. Friendly customer service. One thing I'd like to see improve on their site is for item sizes/options to be more clear in corresponding photos- both in the product shots and the customer review photos. For example: the rope bracelet is available in two sizes- 2mm and 4mm. If someone ordered the 2mm bracelet and included a photo with their review, it would be super helpful if the review could include which option or size product the customer purchased for reference. Sometimes it's hard to tell. Sometimes the customers say which option they bought, but not everyone. Plus, the reviews include photos of the 3mm size, which they don't have available for sale right now, so it's hard to tell if some photos were 3mm or 4 mm. Same goes for the models in the product shots; it would be helpful if the right size/option was indicated in the photo or description of each product. :)

Awesome customer service We are pleased with our Nominal necklaces, and when one package was misplaced in transit, Nominal stood behind their name and product, and shipped a new one right out to us. Cool styles and awesome customer service!

Ordered a bracelet and ring and being… Ordered a bracelet and ring and being located in the UK, there's always a possibility for something to go wrong! Customer service were so good though and sorted the problem really quickly and easily (even though it wasn't their fault). A great company that has a great cause and their jewelry looks fantastic.