AMAZING CUSTOMER EXPEREINCE Ordered a hat and was to travel in a few days. Ordered the DHL expedited. After the order was placed I got emails with pictures of my hat and the updated timeline. I advised the person (US based phone) that I needed it ASAP and it arrived in 4 days. The quality exceeded my expectations and I can begin my travels. Totally unexpected customer experience.

Beautiful Panama Hats. Buying this hat was an absolute joy. Panama Hats Direct have kept me informed at every stage with updates and photographs. The process has taken a surprisingly short amount of time. Most important of all, my new and first Panama is beautifully made, a proper work of art as far as I’m concerned. I am pleased to join the list of five star reviews.

Panama hats, and their purchase process, at their finest. The whole experience of buying a hat from this company was exceptional. Ordering was simple and allowed for personal taste and customization. Subsequently, I was kept informed of the progress of my order, including pictures of the hat being made. PHD also supplied videos about the company and the process of hat making, which was so much more involved than I had imagined. So much goes into the production of Panama hats that I am amazed that they cost as little as they do. Finally, the hat itself is so much better than any Panama hat that I have had previously - styling, fit and finish and a feeling of quality.

These are fabulous hats These are fabulous hats, you want one! They kept me updated through the whole process(with pictures of my actual hat) it was gratifying to see the pride and attention to detail throughout! Sizing was a snap as they provide you with a printable measuring tape to get it perfect. My hat feels like it was made for me because essentially it was!

Great hats Great hats; I've now had three with one lost and one worn out (which was a cheaper version). Now enjoying a Fedora fine weave with extra brim; looks cool with excellent sun protection. One order was slow to ship but response to my query was good. All delivered in useful packaging which owner should keep for travelling if not wearing. Enjoy.