WARNING- DO NOT PURCHASE BREDA… WARNING- DO NOT PURCHASE BREDA PRODUCTS FROM UK. I have had a shocking experience when purchasing a gold plated Breda watch from the US. The original deal looked quite good $250 reduced down to $180 for a Elemental Breda Watch so I decided to buy it. I was a bit annoyed at the $45 delivery fee and the $40 tax on top but this was told before purchase so I can't complain. I thought £220 for a good watch from the source isn't too bad. How wrong I was... I was told in order to get my watch I'd need to pay another £45 in VAT in the UK. Annoying but bareable. Then when I received the watch it was beyond terrible. The face was smudged, scratched and cracked - no where near the quality you would expect of a £5 watch let alone a £200 watch. Dissapointed I looked to see their return policy which according to them 'are easy and hassle free' - but they are looking to charge me an additional $72 to return a faulty product. In total I'll be losing easily over £100 to return this faulty low quality product - no phone number to ring only an email. Will update if they have anything to say but in the meantime STAY AWAY FROM BREDA - it is borderline a SCAM with so many hidden fees.

Repairs were above and beyond! I have loved the quality and design of BREDA for a while now with my two watches but I wanted to write a review specifically on their customer service/repairs. They went above and beyond! Communication was quick and informative - I needed to replace my watch battery along with a new crystal case since mine had a slight chip after wearing it every day for 3 years. I received my watch back in beautiful packaging and not only were the face and battery replaced but the hardware and straps looked to be brand new (or they are wizards at restoring)! I will be a loyal customer for as long as they are around, couldn't recommend any higher.

JANE GOLD TETHERED WATCH - POOR QUALITY PLEASE READ! Very upset in the gold tethered jane watch product quality. Looks beautiful, but after about two months of regular wear my watch is already tarnishing and looking silver. I understand this isn’t a gold watch and tarnishing will eventually be expected with use, but two months is very sad! That’s almost on par how quickly cheap fast fashion jewelry will tarnish. I really wanted to love this watch. I cannot recommend this company, and also think at the end of the day to just save your money for a higher quality watch that will last.

Taxes issue, resolved with customer service I originally had an issues with paying double taxes when ordering from the UK. They have since resolved the issue! Really appreciate the customer service getting back to me with regular updates. Thanks for the help - the watch seems great and I'm hoping my partner will love it! Thanks!

ABOVE AND BEYOND My customer service rep did an amazing job! They went above and beyond to meet my request. They deserve a raise for the level of attention to detail and service they provided!