HORRIBLE CUSTOMER SERVICE HORRIBLE CUSTOMER SERVICE! They are impossible to get in touch with. They did help with my shipping cost and price adjustment. However, you have to be a pain in the butt for a response. They are charging me for a return label I did not use—horrible customer support. The watches are not worth dealing with service like this. Update: The company did reach out about the policy for refusal of the package, and I completely understand the fee now. However, this could have been solved earlier if they had phone support. They also told me that the fee was a return fee, not a refusal fee. HERE IS THE EMAIL "So after reaching out to our fulfillment team, they confirmed with us that this order was refused by the carrier resulting in us charging you the return processing fee. If you have any further questions please do not hesitate to reach out. Thank you" STAY FAR AWAY THIS COMPANY HAS TO MANY FEES!!!!!!!!!!!!!!

Amazing company with beautiful pieces. This company has great customer service and beautiful pieces. I had one issue with an order and they were very proactive in helping me fix the issue. Very kind and friendly staff, with easy access to get in touch with them. Would recommend to anyone looking for affordable, classic, and high quality pieces.

JANE GOLD TETHERED WATCH - POOR QUALITY PLEASE READ! Very upset in the gold tethered jane watch product quality. Looks beautiful, but after about two months of regular wear my watch is already tarnishing and looking silver. I understand this isn’t a gold watch and tarnishing will eventually be expected with use, but two months is very sad! That’s almost on par how quickly cheap fast fashion jewelry will tarnish. I really wanted to love this watch. I cannot recommend this company, and also think at the end of the day to just save your money for a higher quality watch that will last.

WARNING - DO NOT BUY WARNING: Breda is desperate for customer and will do anything to retain the money you give them. I bought a watch, it arrived completely ruined. Their CS team wanted me to pay for return shipping despite sending me a ruined watch (?!?!), and when they finally sent me a return label they charged me a 60 usd dollar processing fee (?!?! x2). Also, the team takes 5 days to reply to each communication, and sometimes doesn't reply at all (three times I had to follow up to get a reply). It seems they take time in the hopes you forget about it and they can keep your money. BAD BAD BAD

Taxes issue, resolved with customer service I originally had an issues with paying double taxes when ordering from the UK. They have since resolved the issue! Really appreciate the customer service getting back to me with regular updates. Thanks for the help - the watch seems great and I'm hoping my partner will love it! Thanks!