Cysterwig has a lot of pluses Cysterwig has a lot of pluses. Their customer service is great and the prices (with frequent sales) are good. Shipping is efficient. My only complaint is their policy of penalizing customers for having to do a return, Charging a $29.46 penalty for a return seems excessive. If a local shop charged nearly $30 for trying on a wig, I would never buy from them. I will not say that I'll not buy from CysterWigs again, but only if it is a second wig in a style and color that I am sure will work for me.

The quality of their wigs is excellent The quality of their wigs is excellent, although the one that I chose didn't suit me, and I had to return it. Wig cost is also good. I was at first disappointed there isn't a live person that I could speak to. I kept emailing them and kept getting automated responses. Finally, someone send me the return label via email attachment. Now, I'm just waiting for my refund. I might order from them again.

Unethical company I would give this company a negative star rating if I could. Everything would be fine if you received your wig and it was perfect. But if you have a problem, good luck to you. I received my wig and it looked lovely but it did not even come close to fitting. I got nothing but arguments from the company about returns. They will not allow me to return it, but suggested I buy another one. Very unethical company.

I ordered a supposedly inspected return… I ordered a supposedly inspected return clearance wig. What I received was a frizzy mess that smelled awful. I emailed the company. Enrique emailed and told me they didn't even take wigs out of boxes to inspect them. Yet, their website says each wig is given a thorough hand inspection. I then was contacted by another employee, who told me that Enrique was incorrect because they DO inspect the wigs. This wig was given a Grade A. Please use other wig sites. This is a shady business. Edit to add!: Thank you for my refunded amount. I sent the item back to you within two days of your offer to refund me. I sent it by priority mail (at my expense), so I do know you received it back immediately. I opened claims in multiple places because this was a large chunk of change for me, and I was told by Enrique via email that he "was sorry I wasn't happy." I had never dealt with a company this totally unresponsive to a customer complaint. Additionally, I saved the initial email from Enrique telling me you don't inspect the items. Something definitely did not add up. After I filed multiple complaints, I received your call and offer for refund. While I appreciate the refunded amount, it shouldn't have been this difficult to get something handled correctly in the first place. I know nothing else about your company, nor do I believe reputable companies would need someone to "sabotage" their competition. Instead, they value their customers and discuss options when things go wrong. I do thank you for allowing me to return the item for a full refund.

Easy to navigate the website & love the videos Easy to navigate the website & love that there are a lot of videos about color, style & fit. Heather does an excellent job of being in the forefront of wig knowledge & passes that on to the consumer. Returns are easy & I have recommended Cysterwigs as my first choice in wig shopping. Pricing is also very competitive & there are always weekly or monthly sales. I even took a leap of faith & purchased a closeout wig & was very happy that I did.