Not five star anymore!! Although I had written five star reviews in the past I now have to give one star to this company. I had returned a wig that I wore for five seconds and knew I didn’t not want it but have been banned from the company for it. They claim it was worn and returned in poor condition. The video of the return inspection added some B.S. about the curl pattern being altered. I made a formal complaint on social media and apparently they ban anyone who returns a wig. It’s a shame because they would have made a lot of money from me but if a small business like Cyster wigs wants to make their pool of clientele smaller then that is their choice. I found another company that does not run their business the same way and I think it’s a better fit.

The quality of their wigs is excellent The quality of their wigs is excellent, although the one that I chose didn't suit me, and I had to return it. Wig cost is also good. I was at first disappointed there isn't a live person that I could speak to. I kept emailing them and kept getting automated responses. Finally, someone send me the return label via email attachment. Now, I'm just waiting for my refund. I might order from them again.

They have really excellent customer… They have really excellent customer service and there are always sales going on. They ship and refund promptly but I am disappointed in the high restocking fees. I am new to wigs, uncomfortable and trying so hard to find the right one. I feel bad about returning them because of the inconvenience, but I feel like hell when I lose $20-30 to just try a wig on. -- I live in small town Michigan. The nearest wig shop is an hour away and they have more fashion wigs, not the nicer brands. I want something that will last a while. I will probably end up buying online again when I can afford to because I still need one. Thanks for the reply.

Heather is problematical Heather is continually claiming to be a victim.She doesn’t want to return your money if you return a wig. She has 3 better business complaints against her, all for refusing to honor her return policy. Heather will claim to change her policies AFTER you made a purchase during a prior policy. She makes horrible rambling videos disparaging her customers, former employees , competing wig companies and wig manufacturers. Heather is paranoid claiming everyone is plotting against her, and stealing her “wig secrets”. She sent me this email let me know she wanted her customers to follow return timelines as per policy but she will not- ( once again looking to screw people over if they make a return) Heather is a disturbed woman (check out her rambling videos one of the worst is one where she rakes over a former employee for quitting titled -something about finally speaking out about Taz. (extremely disturbing, documenting Heather’s narcissistic behavior towards others) I have only email and online experience with Heather. I can provide emails, BBB reports and YouTube videos supporting my statements to be factual.

Unethical company I would give this company a negative star rating if I could. Everything would be fine if you received your wig and it was perfect. But if you have a problem, good luck to you. I received my wig and it looked lovely but it did not even come close to fitting. I got nothing but arguments from the company about returns. They will not allow me to return it, but suggested I buy another one. Very unethical company.