TERRIBLE EXPERIENCE I used to love Calpak products but after my most recent purchase, I am NEVER buying from them again! I ordered 3 things from them and the package arrived opened, had 1 missing item, and 1 damaged item. The 17-inch Luka laptop backpack had marks on it so I requested a replacement only to be told AFTER I had already mailed back the backpack that the item was out of stock. Yet, the website is still showing the item as available. Customer service has been NO HELP AT ALL. They did not offer any credit back nor have they resolved the issue and it's been nearly 3 weeks. I have been a loyal customer but I am highly disappointed with how they handled this matter.

I recently received a present from… I recently received a present from friends for Christmas. It was a duplicate of something I already have. Cal pack to refund it stating, “it was out of the time frame.” This was purchased around Black Friday. Purchases made around this time are usually for gifts. This practice is atrocious. This the second item they have refused to refund/exchange. DONT BUY FROM THIS COMPANY!!!!

SCAM ALERT! SCAM ALERT!! I WOULD GIVE ZERO STARS IF I COULD! DON'T PURHASE ANYTHING FROM THIS COMPANY BECAUSE IF YOU HAVE ANY KIND OF ISSUES THEY MAKE IT VERY DIFFICULT FOR YOU TO GET A HOLD OF THEM. THERE SCAM RETURN POLICY IS ALSO A JOKE. THEY WILL CHARGE YOU SHIPPING FOR A RETURN AND GIVE YOU A STORE CREDIT INSTEAD OF A COMPLETE REFUND! THIS SO CALLED COMPANY NEEDS TO BE EXPOSED SO NOBODY ELSE FALLS VICTIM TO THERE SCAMS! QUALITY OF THERE PRODUCTS ARE GARBAGE!

The luggage is cheap quality The luggage is cheap quality, damages easily & certainly can't handle long haul trips. My large hard sided suitcase didn't even handle its first long haul trip, with 2 corners collapsed & cracked. I've had to cover the cracks with heavy duty masking tape. I haven't bothered trying to get a refund or replacement - it's clear their company is utter crap & they sell awfully made products. Also note that the zippers are flimsy & that baggage handlers are able to place a pocket knife in the zipper blades to open the bag without detection, then when the knife is removed the blades snap back into each other so you are none the wiser!!

I bought the Luka Duffel in February… I bought the Luka Duffel in February and while it is very nice looking the quality DOES NOT match the price. After 2 flights and putting the bag under the airplane seat it shows wear on the bottom edges. I contacted Calpak and was told this is considered normal wear and tear and not covered under warranty. I have not even had the bag 2 months!!! DO NOT BUY FROM CALPAK! Spend your money elsewhere on a brand that backs their product!