TERRIBLE EXPERIENCE I used to love Calpak products but after my most recent purchase, I am NEVER buying from them again! I ordered 3 things from them and the package arrived opened, had 1 missing item, and 1 damaged item. The 17-inch Luka laptop backpack had marks on it so I requested a replacement only to be told AFTER I had already mailed back the backpack that the item was out of stock. Yet, the website is still showing the item as available. Customer service has been NO HELP AT ALL. They did not offer any credit back nor have they resolved the issue and it's been nearly 3 weeks. I have been a loyal customer but I am highly disappointed with how they handled this matter.

I love CALPAK I love CALPAK. I have so many of their items and keep coming back. I even have multiples of the same items in different colors. Quality and customer service are amazing. I am constantly stopped in airports and asked where my luggage is from and I tell everyone and can name each item!

Calpak has beautiful products and provides excellent service! My son gifted me a belt bag for my birthday, and I loved it! Reached out to the team to help purchase another color, and they were so helpful! Great service!

I bought the Luka Duffel in February… I bought the Luka Duffel in February and while it is very nice looking the quality DOES NOT match the price. After 2 flights and putting the bag under the airplane seat it shows wear on the bottom edges. I contacted Calpak and was told this is considered normal wear and tear and not covered under warranty. I have not even had the bag 2 months!!! DO NOT BUY FROM CALPAK! Spend your money elsewhere on a brand that backs their product!

DON'T PURCHASE FROM THIS COMPANY DON'T PURCHASE FROM THIS COMPANY. Terrible quality and even more terrible customer service. I bought my mom a backpack for christmas 2023. She uses from this bag from home to work and back using only a laptop and cords. She doesn't even travel with it or take it anywhere. After a few months, the bag strap torn in March. I reached out and they offered to send me a new one because I was still under warranty. We did the swap and a month later it broke again in the same spot. I emailed them again and asked for my money back that I didn't want to keep going back and forth with them given the poor quality of the bag. They told me there was nothing they could do besides send me something for equal or lesser value as I was past the 30 day return window from purchase. I tried to dispute with my credit card, but was also past that timeframe. Don't waste your money!