This has got to be the worst customer… This has got to be the worst customer service I have ever experienced. My bracelets got stucked in customs and the Danish courier wanted addtional fee for handling it, fee that was same price as the bracelet. However, cannot blame elegatto for that, BUT, they refuse to refund my money. They get their products back, can sell them to others but will not refund my money. I have paid for nothing! DO NOT give such company more orders!

I submitted an order in mid-December I submitted an order in mid-December. Since then, no order information has been provided, and there's no response from their email address. DO NOT WASTE YOUR MONEY on this website. I'll be contacting my Credit Card Company to see if I can get a refund. UPDATE - Feb 2: I notified Elegatto that I would be complaining to the local police department - and received a response the same day. Customer Service said that my money would be refunded within a matter of a few days. I received the refund back into my account a few days later. Since then, they have asked me (several times) to update the review - so I've decided to provide additional feedback here. It's disappointing to see that so many people are STILL having the same poor experience that I had. I wonder how many simply write off the cash... resulting in a tidy profit for Elegatto. In addition, several customers speak about their disappointment with the quality of the product received. So, my recommendation is to read the reviews and make up your own mind. If you want my opinion, I think Elegatto does not put the customer first... and I wouldn't consider ever purchasing from their site again.

Sent me damaged bangles, ignored my exchange request UPDATE January 2024: Elegatto seems to have improved their customer service experience recently. Their new rep reached out to introduce themself to me last month to address my poor ordering experience that happened almost a year ago. I’m pleased to say that they have indeed addressed it to my satisfaction. I’ve now updated my rating to 5 stars and I’m now considering purchasing more accessories from Elegatto again. April 2023: Elegatto sent me damaged bangles. Their website requires we email them instead of initiating an exchange request, as they do not accept damaged items through the Return & Exchanges center. I emailed them multiple times, but they ignored me until the exchange window passed. Worked with my credit card company to chargeback. Do not trust Elegatto to honor their exchange policy.

Zero star should be the review Zero star should be the review. Extremely bad customer service, their never reply!! Make sure you are looking at the return conditions: once you buy, you cannot send back and get refunded. You MUST buy again. Also, the horseshoe shackle is impossible to close by yourself. The C-clasp is easier but the size you need differs depending the buckle you chose. And if you want to change this, you just pay fees to make any exchange. In short, products are very basics, nothing special and the customer service is horrible, or better said non-existent. Avoid this website site!

Issues resolved..... I had some difficulties receiving the order, but it was resolved (they went out of their way to sort out) by customer servoces and I am satisfied with the bracelet.