I' am not sure if this store is a scam I' am not sure if this store is a scam. I ordered a bracelet and it said it was shipping out but after a week the post office still hadn't received it. I wrote numerous emails with no response. Then I wrote one last time asking about it and saying I would do a. charge back on my CC card and my order was refunded within the hour. Beware

Happy customer I’m amending my initial review. After contacting the company about a poor experience and defective materials, I was pleased to receive a personal response from customer service. I received a replacement bracelet of very good quality. I love their style and my husband is happy!

Beware ordering from these people Beware ordering from these people. The bracelet I ordered for my husband looks way different from website. It is very thin, and feminine looking. I tried to return for a refund, however they would only offer to replace it with the same bracelet, or give me store credit. I actually don't trust ordering anything else from them, and I certainly don't need another of the same bracelet. Apparently, you're supposed to read all the FAQ's before ordering from them, and then you would know they don't do refunds.

I submitted an order in mid-December I submitted an order in mid-December. Since then, no order information has been provided, and there's no response from their email address. DO NOT WASTE YOUR MONEY on this website. I'll be contacting my Credit Card Company to see if I can get a refund. UPDATE - Feb 2: I notified Elegatto that I would be complaining to the local police department - and received a response the same day. Customer Service said that my money would be refunded within a matter of a few days. I received the refund back into my account a few days later. Since then, they have asked me (several times) to update the review - so I've decided to provide additional feedback here. It's disappointing to see that so many people are STILL having the same poor experience that I had. I wonder how many simply write off the cash... resulting in a tidy profit for Elegatto. In addition, several customers speak about their disappointment with the quality of the product received. So, my recommendation is to read the reviews and make up your own mind. If you want my opinion, I think Elegatto does not put the customer first... and I wouldn't consider ever purchasing from their site again.

I ordered a bracelet for my husband I ordered a bracelet for my husband. It arrived in good time but unfortunately is too big despite us measuring the size. I completed the return and exchange details and then received an email to say my request was rejected as I did not choose the option to ship and pay for the item myself. The other option was to get a return label generated which I naturally chose. I have emailed the company 4 times now and received no reply. This is appalling customer service and I now have a wasted birthday present which is useless. Very disappointed and would not recommend buying from this company.