Beware ordering from these people Beware ordering from these people. The bracelet I ordered for my husband looks way different from website. It is very thin, and feminine looking. I tried to return for a refund, however they would only offer to replace it with the same bracelet, or give me store credit. I actually don't trust ordering anything else from them, and I certainly don't need another of the same bracelet. Apparently, you're supposed to read all the FAQ's before ordering from them, and then you would know they don't do refunds.

Zero star should be the review Zero star should be the review. Extremely bad customer service, their never reply!! Make sure you are looking at the return conditions: once you buy, you cannot send back and get refunded. You MUST buy again. Also, the horseshoe shackle is impossible to close by yourself. The C-clasp is easier but the size you need differs depending the buckle you chose. And if you want to change this, you just pay fees to make any exchange. In short, products are very basics, nothing special and the customer service is horrible, or better said non-existent. Avoid this website site!

This has got to be the worst customer… This has got to be the worst customer service I have ever experienced. My bracelets got stucked in customs and the Danish courier wanted addtional fee for handling it, fee that was same price as the bracelet. However, cannot blame elegatto for that, BUT, they refuse to refund my money. They get their products back, can sell them to others but will not refund my money. I have paid for nothing! DO NOT give such company more orders!

Honest review and edit ELEGATTO Adding to original my review. Edit jan 2024: My first experience was terrible but after I posted on here, Tina from Elegatto wrote me, apologized and made up for everything they had done, she told me they’re trying to standardize their service and it’s very understandable since they are a small business. She kindly offered me a refund and placed the order for free. I got the bracelets and they look very good, don’t feel cheap and are very nice. Original nov 2023: DONT BUY FROM ELEGATTO, THEY ARE SCAMMERS. I found out about this website on a sponsored post on Instagram and placed an order including two bracelets (around 80 dollars) only to get an email saying it was delivered when it never was. It’s impossible to contact them, I’ve sent emails and nothing. Also tried contacting USPS which is impossible too. It’s such a shame this website scams, this puts other small businesses at risk of us stoping buying from them because we’re afraid we’ll get scammed.

problem resolved... They use the excuse that they are a small business for reasons of the lack of getting back to you with order issues. Jewelry is small in sizes. That of a child. Took 3 emails and 2 weeks for someone to get back to me, only to be told it was too late to even exchange for a store credit. Stay away. ________________________________________________ I am updating this review from a 1 star to a 5 star based on the fact that "Elegatto" apparently implemented to a new program to resolve complaints and issues, and in this particular case they did... and beyond Thank you.