I' am not sure if this store is a scam I' am not sure if this store is a scam. I ordered a bracelet and it said it was shipping out but after a week the post office still hadn't received it. I wrote numerous emails with no response. Then I wrote one last time asking about it and saying I would do a. charge back on my CC card and my order was refunded within the hour. Beware

I ordered a bracelet for my husband I ordered a bracelet for my husband. It arrived in good time but unfortunately is too big despite us measuring the size. I completed the return and exchange details and then received an email to say my request was rejected as I did not choose the option to ship and pay for the item myself. The other option was to get a return label generated which I naturally chose. I have emailed the company 4 times now and received no reply. This is appalling customer service and I now have a wasted birthday present which is useless. Very disappointed and would not recommend buying from this company.

This has got to be the worst customer… This has got to be the worst customer service I have ever experienced. My bracelets got stucked in customs and the Danish courier wanted addtional fee for handling it, fee that was same price as the bracelet. However, cannot blame elegatto for that, BUT, they refuse to refund my money. They get their products back, can sell them to others but will not refund my money. I have paid for nothing! DO NOT give such company more orders!

Honest review and edit ELEGATTO Adding to original my review. Edit jan 2024: My first experience was terrible but after I posted on here, Tina from Elegatto wrote me, apologized and made up for everything they had done, she told me they’re trying to standardize their service and it’s very understandable since they are a small business. She kindly offered me a refund and placed the order for free. I got the bracelets and they look very good, don’t feel cheap and are very nice. Original nov 2023: DONT BUY FROM ELEGATTO, THEY ARE SCAMMERS. I found out about this website on a sponsored post on Instagram and placed an order including two bracelets (around 80 dollars) only to get an email saying it was delivered when it never was. It’s impossible to contact them, I’ve sent emails and nothing. Also tried contacting USPS which is impossible too. It’s such a shame this website scams, this puts other small businesses at risk of us stoping buying from them because we’re afraid we’ll get scammed.

Quality is Superb. Took a chance on Elegatto bracelets after seeing them on social media and Im so glad I did! The designs are sleek and stylish,the quality is superb. shipping was fast and the packaging is nice. Definitely buying more!