I submitted an order in mid-December I submitted an order in mid-December. Since then, no order information has been provided, and there's no response from their email address. DO NOT WASTE YOUR MONEY on this website. I'll be contacting my Credit Card Company to see if I can get a refund. UPDATE - Feb 2: I notified Elegatto that I would be complaining to the local police department - and received a response the same day. Customer Service said that my money would be refunded within a matter of a few days. I received the refund back into my account a few days later. Since then, they have asked me (several times) to update the review - so I've decided to provide additional feedback here. It's disappointing to see that so many people are STILL having the same poor experience that I had. I wonder how many simply write off the cash... resulting in a tidy profit for Elegatto. In addition, several customers speak about their disappointment with the quality of the product received. So, my recommendation is to read the reviews and make up your own mind. If you want my opinion, I think Elegatto does not put the customer first... and I wouldn't consider ever purchasing from their site again.

Very bad quality product As a follow up to the below review, someone from Customer Care did reach out to me after this review and sent a replacement product. This new item seems to be of better quality and is holding up so far. I appreciate them following up and doing something about this issue. Thanks Very bad quality product. Bought a bracelet from them in Dec 2023. Very bad quality locking mechanism. One of the bracelets I bought had very bad quality securing mechanism. The pin came off and I lost it few months ago. Right after I bought it, I found the bracelet. But the secondary pin provided also did not stay in place either. No good response from customer service. I was told that's money down the drain as its been over 30 days.

I ordered a bracelet for my husband I ordered a bracelet for my husband. It arrived in good time but unfortunately is too big despite us measuring the size. I completed the return and exchange details and then received an email to say my request was rejected as I did not choose the option to ship and pay for the item myself. The other option was to get a return label generated which I naturally chose. I have emailed the company 4 times now and received no reply. This is appalling customer service and I now have a wasted birthday present which is useless. Very disappointed and would not recommend buying from this company.

Quality is Superb. Took a chance on Elegatto bracelets after seeing them on social media and Im so glad I did! The designs are sleek and stylish,the quality is superb. shipping was fast and the packaging is nice. Definitely buying more!

Scam I’m a manager at a very successful small business myself and I completely understand the ends and outs, but this place is just unprofessional. Bad customer service can run any business with potential down to the ground. With that being said not only did it seem like I received someone else’s order but I also didn’t get an item that came with the first bracelet. Again I tried to contact customer service but no response. I would like a refund.