I cant give it 0 stars so I was forced… I cant give it 0 stars so I was forced to put 1.This place is a scam ,do not buy from them ,they sent me 2 totally different hats and sizes that can't even fit my head.They won't send me a refund and they stopped replying to my emails...It says there office is in San Diego so I'm definitely going to PULL UP

Worst Customer Service I've Ever Had The item arrived 3 weeks after ordering, and was several sizes off to the point where it is unusable. I submitted a request for a return/refund, and they tried to only give me a half-refund, citing their "logistics and production" costs since they are a new brand, as if their business finance is somehow the customer's problem. After several incredibly unprofessional email exchanges, they accused me asking for a full refund as "robbery" and refuse to give the refund. The customer service is also obviously run by someone who is not actually fully fluent in English, and several phrases and sentences did not make any sense. I will be disputing the charge with my bank since they absolutely refuse to give a refund.

Scam!!!Fraudulent website illegally advertising product they don’t actually sell. Scam. This company is falsely and illegally advertising for products they do not send. Purchased what was advertised as a Stetson hat made in America, and received a cotton/polyester costume hat with a large sticker in it saying made in China. Their site needs to be shut down for fraud. Have reached out requesting refund but have not heard back yet and skeptical that I will hear anything back.

These people are scam artists These people are scam artists. Didn't have the product I ordered in stock, promised a refund, and never provided it, instead shipping the wrong item days after promising a refund. I have been in dispute hell with them ever since, while they claim to be processing a refund, which is a blatant lie. Finally got some honesty from someone today that basically said "if you're right, the dispute will work out in your favor", not "sorry, I'll get that refund handled for you" like the previous line of bull they were selling. DO NOT BUY FROM THIS STORE.

SCAM ALERT Agree with the previous review and wished I would have dug deeper on reviews. DON'T DO IT. Hat looks nothing like the picture, took forever to arrive from CHINA and wrong size was sent. Ordered XXL... got Medium. Heard from customer service while awaiting shipment but now, not a peep. Again! SCAM ALERT!!!