I cant give it 0 stars so I was forced… I cant give it 0 stars so I was forced to put 1.This place is a scam ,do not buy from them ,they sent me 2 totally different hats and sizes that can't even fit my head.They won't send me a refund and they stopped replying to my emails...It says there office is in San Diego so I'm definitely going to PULL UP

Worst Customer Service I've Ever Had The item arrived 3 weeks after ordering, and was several sizes off to the point where it is unusable. I submitted a request for a return/refund, and they tried to only give me a half-refund, citing their "logistics and production" costs since they are a new brand, as if their business finance is somehow the customer's problem. After several incredibly unprofessional email exchanges, they accused me asking for a full refund as "robbery" and refuse to give the refund. The customer service is also obviously run by someone who is not actually fully fluent in English, and several phrases and sentences did not make any sense. I will be disputing the charge with my bank since they absolutely refuse to give a refund.

Total Scam: Total Scam: Tried to purchase two beantiful hats from this fraudulent company. What caused me to realize that his was a sham, is that l placed my order through PayPal. When l placed my order through PayPal, l was transferred to Tlantehat to complete my order. I realized right then that this company is a scam. One hat was advertised at about $29 and the other as about $55. One of the hats was a Billisimo hat. Anyone who knows about Billisimo hats, they would becpriced at $355 not $55. That is why l knew for sure that this company use photos of quality hats and if you order from them, you will not get the hat as advertised. Buyer, DON'T FALL FOR THIS SHAM!

The hat they sent me is nothing like… The hat they sent me is nothing like the one pictured on the website. I have emailed them to ask how I send it back for a refund but not had a response after 3 days. The website says "Satisfaction Guarantee We want you to be 100% satisfied with the products you buy from us. If for ANY reason you are not satisfied with your purchases, We offer an iron-clad, money-back guarantee. We have a 24/7/365 ticket and email support. Please contact us if you need any assistance." I will update this if they get back to me and will change it to a better rating if they resolve the issue.

Scam!!!Fraudulent website illegally advertising product they don’t actually sell. Scam. This company is falsely and illegally advertising for products they do not send. Purchased what was advertised as a Stetson hat made in America, and received a cotton/polyester costume hat with a large sticker in it saying made in China. Their site needs to be shut down for fraud. Have reached out requesting refund but have not heard back yet and skeptical that I will hear anything back.