The hat they sent me is nothing like… The hat they sent me is nothing like the one pictured on the website. I have emailed them to ask how I send it back for a refund but not had a response after 3 days. The website says "Satisfaction Guarantee We want you to be 100% satisfied with the products you buy from us. If for ANY reason you are not satisfied with your purchases, We offer an iron-clad, money-back guarantee. We have a 24/7/365 ticket and email support. Please contact us if you need any assistance." I will update this if they get back to me and will change it to a better rating if they resolve the issue.

Good quality Best to compare with different brands, so far I selected one cap from this company. A little long time to wait, but the quality is okay for the price, overall very happy.

TLANTEHAT It was approximately 3 weeks from the time the hat order was placed until it arrived. Upon arrival, it was in a standard plastic shipping bag, with no reinforced inner packing and obviously no shipping box. There was a crease in the side of the hat which will not reshape. I wanted a less expensive version of a Stetson, and it is exactly that. They offered $10 off of a future purchase, or offered 1/2 of the original purchase price. Neither of these options are acceptable terms. A full refund is the only acceptable option, and it does not look as though that will happen.

Refund quickly I have been waiting for item from the website several weeks. I think I don’t like it and they refund my credit card within 4 days. Overall ok.

spend extra money and purchase from an American hat shop. The hat is a cheap, thin material and misshapen.