Returns are awful since they started… Returns are awful since they started using Rebound. Just let the customer print their own return label or enclose a preprinted one, preferably UPS or Fedex not USPS. Why make people queue at the post office just to print a label, not to mention the fact that many people say the QR Code does not work or the post office charges when it's supposed to be free.

Returned online purchase Online purchase that was returned. Return was processed, the courier picked up the package, but I haven't received any tracking number. The return was made from Romania to Spain! Shouldn't be considered a location in Romania for the return?! I have to wait for the refund 1 month, at least! Worst experience of online purchase!

Still waiting for my refund 3 weeks… Still waiting for my refund 3 weeks later, the tracking says collected but it hasn't yet been delviered back to Mango. I have no way of contacting them, chatbot is useless and all my calls have been dropped.

Customer service needs major improvement Had my first experience shopping from Mango. Their products seem good but the customer service is horrible. The return takes real long so the refund takes even longer. Talking to the customer service was anything but a good experience. I understand diversity n inclusion, I probably have an accent myself but one can have an accent n still be trained to be polite. It would be real helpful if these companies trained people in customer service before just hiring them. I am sick of rude individuals working in the customer service field, they don’t seem to understand that they have a job because of us consumers so if u don’t like helping people and have no patience then maybe find a different job.

Awful experience Awful experience. I requested for the goods to be delivered to the shop as it states a 3-5 delivery and i needed the stuff for an event. Goods after 7 days still haven't been received and with no delivery date in site. The store is unhelpful, the customer service online chat is even worse with some of the rudest and most deliberately unhelpful agents I've ever spoken to. Not to mention argumentative. Can't cancel as good aren't delivered but haven't left the warehouse, but also unable to now get to that store so stuck out of pocket with no goods. unacceptable in my option. Delays happen that i can accept that but lack of communication is not helpful, nor acceptable for a company of this size.