Terrible - Unpaid Refund!!! Terrible customer services goods returned and received by Skagen/Fossil in uk been chasing refund for 20 days. Just received excuses. Had to raise credit card dispute and report to trading standards for non payment. Do not buy from them

Have to speak up for Skagen watches Have to speak up for Skagen watches. I saw poor reviews after submitting an on line order so worried about service, product and quality before it arrived. The watch is really nice, it came very quickly even though it was ordered in December. If I had any complaint thus far it’s that the site makes no reference to fact that if bracelet is too long links have to be removed by jeweller and instruction booklet enlosec with the watch for reducing size of bracelet did not apply to the watch I bought.

Skagen watches are fake. I bought a Skagen watch at Phenix Jewellery in Perth sometime around June 2017 at a special price of about $200. Approximately six months later, the watch stopped and I had to return it for repair. This has happened three more times including in the past five months. I am tossing the item into a bin. It is disappointing that such a seemingly beautiful watch is effectively dysfunctional. Thank God I have kept my Lorus watch bought for me by my ex wife back in 2007 for under $100 New Zealand. I have only ever changed its batteries and never had it repaired, even as I have swam with it in the ocean countless times. Skagen watches are deceptive. They are not worth their looks. It is all fake and heartaches. Stay way away from them.

Wish I could give them zero stars If I could give them zero stars I would. Totally unprofessional, shoddy and terrible at communication. They essentially stole money from me and never plan on giving it back. In the end my bank had to refund the money for a watch they they erroneously shipped to me, after they initially cancelled the order and I made other plans. It took months to get any info from them about the status of the return, and now they insist that the refund has been processed even though I can see no funds have been returned to me. I'll never ever shop from these people again. Bunch of unprofessional liars. I really hope someone reads this before purchasing from their online store and decides to shop elsewhere.

Appaling customer service Appaling customer service. Ordered a necklace, and got different style earrings instead. When complained, got told I need to send them back and wait 14 days for a refund. No attempt to rectify the situation or offer to send a replacement. Won't use again.