Doesn't even deserve 1 star, atrocious service Doesn't even deserve 1 star. Needed new glass repair in September 2019. Paid for repair and postage and sent to fossil using their labels. Heard nothing. Chased and chased and finally in November watch returned unrepaired and, in addition, not working. Now nearly end of January 2020 and still unresolved. Cannot get an email contact for anyone in authority to complain to. Don't bother!

Avoid skagen/Fossil Bought a watch from Skagen website. Order id: SKGB00132906 sent me a used or probably a display item from Fossil. No Plastic packaging, clearly from watch strap you can tell it's been used. Now extra hassel of returning this item. Pathetic service!! What a taste of time and energy. Please avoid!

Poor Customer ‘Service’ During a recent trip abroad, my 5 year old Skagen Connect watch failed to sync with my iPhone, despite my repeatedly refreshing the App that I had on the phone. The watch was therefore useless. On my return, I have contacted Customer ‘Service’ UK three times. Each time they said a link would be emailed to me to enable a fresh syncing. Nothing has yet happened. I have two other simple Skagen watches which are stylish and reliable. If you require Customer ‘Service’ for anything more sophisticated, it may not be forthcoming.

Don't waste your time I bought the chronograph watch from an outlet because I liked it's slim no fuss black design and sub second hand. Two years and three ( £20 fitted ) batteries later, it's mechanism has completely packed up. Shame really as the internal quality is junk.

Watch not working - Poor comms. The watch arrived and it was not working. I contacted Skagen on 19 Oct 23. They told me to purchase a new battery and provide proof of purchase and they would reimburse me. After providing these details and following up on several occasions, I have still not been reimbursed for this amount. Communication with them has stagnated.