Great service for that one item that you absolutely must have I was looking for a Tumi backpack which Tumi does not sell in Europe. But through Big Apple Buddy I was able to buy it and it was delivered in excellent condition through FedEx. Luckily the bag itself was being sold at a hefty discount because the handling and shipping costs are not cheap. Of course, that's the price for ordering overseas and they are clearly mentioned upfront on their site before you order. I knew what I was getting into. From their communication and the included personal note you can also tell the service is run by people that care. Even after the item has been delivered, they checked to see if everything is in order.

Best on-line shopping experience This was the best on-line shopping experience I have ever had. December 24 I ordered a Michael Kors puffer on sale at Macy’s and today less than a week later it arrived to me in Sweden. This period included Christmas days so really amazing! It is probably not the cheapest way of buying products from US, but I gladly pay every dollar for this superb, highly efficient and safe handling. Extra plus for the handwritten note from Phillis-a state of the art in custumer service! I will definitely use BAB again.

5 stars end to end 5 stars end to end. I was worried after a recent eBay purchase went sour trying to buy the same Miku pro baby monitor and as a result spent a lot of time reading Big Apple Buddy reviews online. I can attest these guys offer a fantastic service. From the moment I purchased the process was quick, smooth and nothing but professional. I highly recommend Big Apple Buddy. I will definitely engage their services again if I need products from the USA. Thanks to Phillis and the team for the communication and service that was provided throughout the process and thank you for delivering our Miku baby pro monitor safely.

Expensive service fees Expensive service fees for a product I can get direct from Razer today and they don't give an option for USA when I try to select my country for shipping. I do think some products would be worth it like the new graphics cards when they get them but God knows what the service fee for those will be.

So disappointed with the service from… So disappointed with the service from Phillis at Big Apple Buddy. Back in February I ordered a handbag with her & after months of delay the item never got delivered. I requested a refund..... I have niw recieved 3 demands from FEDEX for a payment of customs charges for an item I never recieved. After many emails & calls this is still not resolved. ....I would not recommend this company...