Terrible customer service - damaged goods and no answer in over 5 weeks! My products came damaged due to poor packaging, I have try to contact them several times, sent around 5 reminders, and in more than 5 weeks nobody reached out to me to explain. A serum leaked all over the products and cannot be used, and a sunscreen from Misha arrived with mold, absolutely disgusting! Additionally, I was also taxed as they changed the delivery method without informing me before. This was my second purchase, I did believe the store was serious. Well, they are not. I should've spent my money in a more trustworthy store like yesstyle. NEVER AGAIN!! DO NOT BUY FROM THEM!!

Very good shop! They did take a few days to pack and to send, but I think it's totally fine. The items were securly packed - I ordered eyeshadow and was afraid it might break, they give lots of freebies which I was surprised by (I got a mini sunscreen, a lip tint and some serum samples + a free ffp2 mask). Shipping is quite expensive, but that's kind of implied when you have items sent from Korea. So I already knew it would be expensive. You can choose cheaper options, but I chose Fedex Express which was more expensive. But everything worked well. Keep in mind you have to pay customs too though! So all in all I had a pleasent experience and I will definetely order again, since the range of products is really nice!

Once again Once again, the wait time before the pack has even been sent out was terrible, about two weeks, but at least I got an apology. The range here is great for when you're looking for something you can't find much else, and they even let customers request items which I personally find very convenient.

Amazing customer service! Read why.. This is an amazing store! Why? 1) They find the item with the lowest price and buy it for you. 99% of the goods are always in stock, if the goods need to be purchased specifically for you, there is a special mark that warns you about this. 2) They have an amazing customer service. I ordered goods to Turkey, but I did not know that cosmetics cannot be imported to Turkey. As a result, the TesterKorea store helped with the return of the goods back to Korea and sent it to my friends in another country. What store would do that for a customer? Nobody! Those people who complain that the goods were sent to them for a long time apparently do not understand the symbols on the site and ordered something rare. They could easily refuse a rare position in the order. I liked the store very much, I recommend!

Cost efficient and everything arrived safely Bought from them and I was a little scared whether or not my stuff would arrive safely but it was all fine. Bear in mind it DOES take a while if you're going to get a k-packet in comparison to DHL. I didn't mind waiting for too long as they don't overcharge for their items or have fake sales like some other websites I've had to deal with. One piece of feedback I want to give to testerkorea is to have more detailed product descriptions. It does get a little tiring scouring the web for ingredients and how-to-use posts. Definitely going to order again since the site is well-priced and based in Korea.