Terrible customer service - damaged goods and no answer in over 5 weeks! My products came damaged due to poor packaging, I have try to contact them several times, sent around 5 reminders, and in more than 5 weeks nobody reached out to me to explain. A serum leaked all over the products and cannot be used, and a sunscreen from Misha arrived with mold, absolutely disgusting! Additionally, I was also taxed as they changed the delivery method without informing me before. This was my second purchase, I did believe the store was serious. Well, they are not. I should've spent my money in a more trustworthy store like yesstyle. NEVER AGAIN!! DO NOT BUY FROM THEM!!

Testerkorea.com First time order from this company. Parcel received after 3 weeks, all products are exactly as described, with plenty of extra samples that I weren't aware of. The products are 100% genuine at the very low cost compared to local stores. Packaging were excellent, customer service were exceptional. I will definitely buy from testerkorea again

Very good shop! They did take a few days to pack and to send, but I think it's totally fine. The items were securly packed - I ordered eyeshadow and was afraid it might break, they give lots of freebies which I was surprised by (I got a mini sunscreen, a lip tint and some serum samples + a free ffp2 mask). Shipping is quite expensive, but that's kind of implied when you have items sent from Korea. So I already knew it would be expensive. You can choose cheaper options, but I chose Fedex Express which was more expensive. But everything worked well. Keep in mind you have to pay customs too though! So all in all I had a pleasent experience and I will definetely order again, since the range of products is really nice!

The order arrived in 10 business days The order arrived in 10 business days, but I was informed that it will take up to 7 working days for the products to be purchased from the suppliers as they do not keep stock. But after all, the order arrived safely and they also gave me some good samples to test. I will definitely order again from tersterkorea!

No customer service but product did arrive a few months late *read until end for update The product got held up at customs requiring certificates for import, but the company would not reply to any attempts to contact them to provide those certificates (I know certificates for these products exist, I just couldn't get them anywhere). They still haven't replied weeks after the products have been returned to them and haven't given me my money back either. Update: Never received any communication from them but somehow they managed to get the product here through another country. Took a few months, but I guess that deserves at least 2 stars since the product eventually did arrive.